Product Owner/Scrum Master/Business Analyst at Sonic, America's Drive-In
Oklahoma City, OK 73104
United States

January 2011-Present

•Act as Product Owner and Scrum Master on teams for various projects. •Create and track deliverables entered into Jira for various projects. •Manage requirements in Jira tracking system. •Mentor Sonic personnel and Management on the Agile practices used. •Evaluate risks of project and determine how to mitigate those risks. •Facilitate Iteration Planning meetings and participate in Retrospective meetings. •Manage release schedules for various projects. •Create resource requirements and budgets for projects.

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Senior Business Analyst/Product Owner/Scrum Master at Hertz Corporation
Oklahoma City, OK 73132
United States
www.hertz.com
March 2010-January 2011

•Acted as Product Owner for various systems within the counter application (ASAP) including Waits processing, Gold Service, Selected Res Manifest, Vehicle Assignment, AAO and No Show. •Acted as Scrum Master to help facilitate the scrum process for the team. •Research and document processes of ASAP Web applications including Waits processing, Gold Service, Selected Res Manifest, Vehicle Assignment, AAO and No Show. •Create Vision documents, Operation Contracts, Use Cases and Test Cases. •Create and track deliverables entered into Jira for ASAP Web applications. •Create Executable Requirements. •Manage requirements in Jira tracking system. •Mentor Hertz personnel and Management on the Agile practices used such as the User Story Project Board. •Evaluate risks of project and determine how to mitigate those risks. •Facilitate Iteration Planning meetings and participate in Retrospective meetings.

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Product Owner/Scrum Master/Business Analyst at Valtech Technologies
Oklahoma City, OK 73132
United States

June 2007-February 2010

•Product Owner (including Business Analyst work and project manager), Hertz Insurance Replacement Project 6/2007-12/2007. •Product Owner (including Business Analyst work and project manager), Valtech Valtrack Project 12/2007-2/2008. •Product Owner (including Business Analyst work and project manager), Hertz Revenue Dilution Project 2/2002-3/2008. •Product Owner (including Business Analyst work and project manager), Hertz ASAP Web Project 3/2008-2/2010.

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Business Analyst at Hertz Corporation
Oklahoma City, OK 73132
United States
www.hertz.com
May 1996-February 2007

•Liaison between users and programmers of the Reservations’ and support systems. Acted as proxy Product Owner (PO). •Research and resolve trouble tickets and other problems reported by the users for the Reservations’ and support systems. •Research and resolve problems reported by systems that receive feeds from the Reservations’ and support systems. •Learn the various interfaces affected by the Reservations’ and support systems. •Research and write detailed Service Requests for the Reservations’ and support systems. •Coordinate changes with other systems affected by the Reservations’ and support systems changes. •Test application software, interface and platform changes before production implementation. •Test batch processing and feeds before production implementation. •Training new Business Analysts in the OO process and documentation including scrum. •Involved in the re-writes using the OO (Object Oriented) and Scrum process. •Trained others in business processes and techniques.

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