Project Manager / IT Manager at Google, Inc.
Mountain View, California
United States
April 2004-February 2007
Global IT Vendor Manager
• Managed relationships with OEMs (HP, Lenovo, Dell, Fujitsu, Toshiba, Tandberg and Mitsubishi), distributors/VARS (Insight, Zones) and service vendors
• Identified, selected and negotiated millions of dollars in commodity contracts while building better business processes for receiving and distributing hardware
• Analyzed spend forecasts for Google’s Operation team aligning department and company goals
IT Operations Manager
• Spearheaded the International Hardware Deployment project which restructured worldwide hardware deployment from a centralized model to a hub and spoke infrastructure, contributing to better inventory management
• Trained worldwide Technical Staff on deployment logistics
• Collaborated with the Inventory team to ensure that all new hires have the necessary computer systems, software, hardware, and support before their first day of joining Google
• Managed inventory levels for all standardized hardware, laptops, desktops, workstations, monitors, cell phones, EVDO cards, video conferencing units, and projectors
• Outsourced non-crucial business needs, enabling our technicians and engineers to concentrate on Google’s core business functions and maximize ROI
• Established a global capital asset tracking system that moved data entry from regionalized systems (excel spread sheets) to categorizing, tracking and reporting of all Google’s assets under one coherent web-based system
• Rebuilt the ticket categorization structure for Google’s internal ticket system, thus creating an Enterprise Incident Tracking Application, giving management more comprehensive reports and trend analysis as well as ease of ticket categorization for the Desktop Support team
Team Lead
• Contributing member of the core interview team which developed interview standards and content for fellow interviewers, ensuring consistent feedback for prospective candidates
• Dedicated two to four hours per week for conducting interviews and completing comprehensive feedback for the hiring committee
• Created and developed the “Google Buddy” program which introduced the 50 – 280 new hires per week to Google’s culture, internal information systems and enterprise processes
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