Agile Coach at Eliassen Group
Bethesda, MD 20817
United States

November 2012-Present

University of Maryland University College Learning Management Program Agile Inception

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Scrum Master / Agile Coach at Blackfin Consulting
Boise, Idaho 83616
United States

December 2011-November 2012

State of Idaho, Department of Health and Welfare (DHW) Medicaid Readiness Project, ScrumMaster / Project Manager / Agile Coach (June 2012 - present) • Driven implementer of the inception, adoption, and transformation of Agile methodologies for the Medicaid Readiness project • Team contributor and ambassador of an “Agile Ecosystem “, driving the organization’s Agile process to maturity • Lead, mentor and facilitator of Technical Development teams providing enabling technology for cross functional teams across the enterprise • ScrumMaster responsibilities include Stand-ups, Backlogs, Sprint Planning Meetings, Retrospectives, Reviews, Story Board, Story Writing, Information Radiator, and continuous Agile Adoption Health Insurance Exchange (HIE), IT Functional Architect / ScrumMaster (Dec 2011 – June 2012) • Analyzed Idaho’s options for the Affordable Care Act (ACA) and complied an implication analysis for Idaho Legislators, DHW and Department of Insurance (DOI) • Defined and documented the functional requirements necessary to develop a HIE solution based on the State’s current business process and future federal requirements • Prepared and reviewed solution designs, delivered improvement recommendations, and provided extensive guidance throughout the State’s HIE evaluation process • Provided standard, well-structured work planning which defined scope, resources, commitments, quality, risk, tasks, and acceptance criteria

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Project Manager / QA Lead / BPD at SuperValu
Boise, Idaho 83616
United States

April 2007-December 2011

• Managed complex IT projects driving toward completion while on time and within budget • Initiated the adoption of Agile methodologies • Facilitated discovery meetings and interviews with business owners, IT and upper management to capture key interactions, activities and deliverables for cross functional projects and processes • Current and Future State business process design, documentation and requirements specification for cross functional projects (IT, Operations, Finance, Merchandising and Retail Operations) • Managed changing business priorities, resources and execution of testing efforts under the Point of Sale and Merchandising Point Solutions domains • Managed SOX compliance processes and documentation within Testing Services • Defined, designed and improved strategically significant business processes that resulted in improved profitability, customer value and efficient and effective operations • Contributions to SuperValu: o Point of Sale Conversion IT Asset Management, Change Management, IT Vendor Management, Enterprise Workforce Management, Merchandising EDW Consolidation, Item Master Consolidation, GL Conversion, Enterprise Capacity Planning, Food Safety Recall Reclamation Verification System, Auto Cash Management, Store Development Lifecycle, IT Service Lifecycle, IT Quality Management, HP Service Manager 7.0, POS

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Project Manager / IT Manager at Google, Inc.
Mountain View, California
United States

April 2004-February 2007

Global IT Vendor Manager • Managed relationships with OEMs (HP, Lenovo, Dell, Fujitsu, Toshiba, Tandberg and Mitsubishi), distributors/VARS (Insight, Zones) and service vendors • Identified, selected and negotiated millions of dollars in commodity contracts while building better business processes for receiving and distributing hardware • Analyzed spend forecasts for Google’s Operation team aligning department and company goals IT Operations Manager • Spearheaded the International Hardware Deployment project which restructured worldwide hardware deployment from a centralized model to a hub and spoke infrastructure, contributing to better inventory management • Trained worldwide Technical Staff on deployment logistics • Collaborated with the Inventory team to ensure that all new hires have the necessary computer systems, software, hardware, and support before their first day of joining Google • Managed inventory levels for all standardized hardware, laptops, desktops, workstations, monitors, cell phones, EVDO cards, video conferencing units, and projectors • Outsourced non-crucial business needs, enabling our technicians and engineers to concentrate on Google’s core business functions and maximize ROI • Established a global capital asset tracking system that moved data entry from regionalized systems (excel spread sheets) to categorizing, tracking and reporting of all Google’s assets under one coherent web-based system • Rebuilt the ticket categorization structure for Google’s internal ticket system, thus creating an Enterprise Incident Tracking Application, giving management more comprehensive reports and trend analysis as well as ease of ticket categorization for the Desktop Support team Team Lead • Contributing member of the core interview team which developed interview standards and content for fellow interviewers, ensuring consistent feedback for prospective candidates • Dedicated two to four hours per week for conducting interviews and completing comprehensive feedback for the hiring committee • Created and developed the “Google Buddy” program which introduced the 50 – 280 new hires per week to Google’s culture, internal information systems and enterprise processes

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IT Project Manager / Sys Admin at Actel Corp
Sunnyvale, CA
United States

August 2000-February 2004

IT Project Manager / System Administrator • Designed, analyzed and implemented IT based projects in relation to enterprise solutions; HEAT Helpdesk Solution, service level agreements, local back up procedures and security policies • Supervised and directed technician workflow and ticket creation/closure to ensure work efficiency and customer satisfaction • Managed vendor relationships and contracts for PC hardware, system applications, and warranty services

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