IT Project Manager at DRL Ltd
Bolton, Lancashire
United Kingdom
http://www.drllimited.co.uk/
September 2009-February 2011
DRL LTD (Top 100 Fastest Growing Companies – The Times)
Project management of an IT and Business Change delivery portfolio within a pure agile environment. Responsibility and accountability for all ecommerce projects, overseeing multiple, Scrum teams (up to 10 FTE’s per team) within complex matrix environment, including resource management, engagement & management of 3rd party resources, reporting into Senior Management / Director Level. Teams included Graphic Designers, Developers, SEO specialists, Middle Layer Developers, Database Administrators and QA Testers. Portfolio includes;
Project Management of the integration between 3rd party navigation optimisation software, FredHopper, and all existing DRL websites and the internal call centre application. The deliverables included; Optimized search, search correction, related products and upselling, optimised navigation and facets, a product filter and a viewed history.
Project Management of a new website based on affiliate feeds. A review website that contained customer reviews through integration with Bazaar Voice, customer videos, customer photos and professional photos and video reviews of the product made by DRL. Video hosting was provided by 3rd party, Flumotion. The website allowed customers to review product and get best price through affiliate feeds, even if customer went to an external supplier to the group, the group would make money on the referral. Increased sales on all DRL websites and introduced a new affiliate feed income stream.
Project Management of the integration between a website and a 3rd party’s registration portal, Which?. Scope included the main DRL ecommerce channel, the call centre application and database configurations. Team worked closely with Which? To coordinate a go live as the first business partners to use the new registration portal. The project increased Which? Subscription conversion, resulting in over 4000 take ups a month.
Project Management of a new call centre methodology driven by upgrades to the call centre application to increase conversions for the warranty sales process. Working with several Business Analysts, to deliver an optimum systematic approach to maximise customer contact and increase conversion.
Project Management of a new supplier management and ordering process using the existing in house system to increase availability for all Key Line Stock Items. Working with a Business Analysts, to deliver an optimum systematic approach to maximise the ordering, amending and cancelling of items ordered.
Project Management of the rebrand and proposition change for an entire website, covering call a centre application, the database configurations, the graphic designers, and the website port onto a standard web framework. The conversation rates rose from 3% to 5% after the website went live.
Responsible for the design, implementation and on-going review of a Project Management methodology based on Prince 2 using Scrum as the controlled break for delivery including documentation standards, processes, reporting, exception handling and initiation, evaluation, analysis, development, go live and closure. Rolling out scrum involved, documentation, training and culture change in both IT and Marketing teams.
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