Scrum Master at Globoforce
Dublin,
Ireland

November 2009-Present

Scrum Master for two distributed project teams - Facilitate the team in removing impediments to project progress - Work closely with product owners in performing backlog grooming meetings and acceptance meetings - Provide leadership to the team in ensuring agile practices are adhered to daily - Facilitate issue resolution and removal of obstacles preventing sprint progression. - Facilitate sprint planning, retrospective and sprint demos - Maintain relevant metrics that help the team see how they are doing and report to wider business on project status - Act as a project manager when necessary. Take responsibility for managing dependencies between our team and third parties or between our team and other scrum teams. - Strengthen the presence of our team as an Agile centre of excellence. Actively contribute to the company’s Agile and Lean Community. Keep the rest of the company network aware of our activities. - Assist team with tasks when needed to get user stories complete

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Senior Business Analyst at Globoforce
Dublin,
Ireland

July 2008-October 2009

• Lead user story workshops in defining the product backlog with the product owner and project team. • Work with product owner in prioritizing user stories for the release and sprint. • Represent the product owner/customer on a daily basis in requirement and user story clarification • Define acceptance criteria on behalf of product owner • Review test cases and ensure mapping to defined acceptance criteria for the user story • Update the product owner on design decisions for the solution • Take design decisions on behalf of the product owner • Maintain all updates to user story and acceptance criteria within the sprint and product backlog stored in Rally. • Act as subject matter expert on Globoforce products and services internally and externally • Interfaces with Product Manager, Client Services Managers, Fulfillment, IT development, Finance, Purchasing and Customer Care departments.

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Senior Business Analyst at Vodafone Irl
Dublin,
Ireland

January 2006-July 2008

• High level business requirement management, through liaison with business stakeholders and technical subject matter experts, in order to produce a Business Requirements Document of low-level detail from which requirements could be translated into technical deliverables. • Elicit project requirements using interviews, document analysis, requirements workshops, storyboards, surveys, scenarios, business analysis, task and workflow analysis • Collated, defined, documented and managed all requirements throughout the project lifecycle • Produced Use Case documents, using UML tools such as Enterprise Architect, identifying new and amended flows between users and the system and new business processes to enable the system developers to produce a high level design document • Assisted in defining external interfaces, constraints, and other non-functional requirements such as MIS, revenue assurance, legal, fraud and risk management requirements • Mapped the customer experience from end to end to ensure that the product lifecycle was fully documented • Initiated discussions on high level solution design with Solution Architect and Technical Architects to ensure requirements were feasible • Solved problems in relation to workarounds required where a technical solution could not be implemented • Managed the signoff process from all stakeholders both internal and external • Reviewed Test Approach and Test Cases and assist testers in identifying sources of defects • Reviewed technical specification as produced by the Technical Lead and ensured it’s conformance to the requirements specification and use case document • Managed changes to baseline requirements through effective change control processes and tools

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Business Consultant at Ericsson Ireland
Dublin,
Ireland

January 2002-December 2005

1. Responsibility for the development of a suite of Business Continuity Management(BCM) services within Ericsson • Provided sales/RFI and RFP support in marketing the Ericsson suite of BCM products to network operators worldwide • Provided on-the-job training on BCM methodology at customer sites • Managed a customer based team consisting of individuals from IT, Security, Facilities and Network Operations in developing their Business Continuity Management plan. • Acted as subject matter expert on BCM. • Consultancy projects included: - Optimus, Portugal (January to March, 2004). - Rogers AT&T, Canada (Oct – Nov, 2003). - AIS, Thailand (July – September, 2003). - Swisscom, Switzerland (July, 2003) - Amena, Spain (Nov, 2002 – April, 2003) - Telefonica, Spain (May – Jun, 2002) 2. Business Process Consultant November 2004-May 2005 I held the position of Solution Manager for a Managed Services Telecom Operations Practice (MSTOP) implementation project for the Hutchinson 3G hosted messaging solution within the Network Operations Centre in Stockholm, Sweden. I was responsible for solution implementation using the ARIS toolset, and for ensuring that the solution delivered was effective and conformed to the contractual obligations specified by the customer. The work involved the development and customization of processes and work instructions and their adaptation to the ways of working already in place within the Network Operations Centre. May 2005 – July 2005 I held the position of Process Analyst within a team investigating the transformation of consulting practise and profession within Ericsson. The role involved benchmarking the existing organisation structure, practise and roles with external consulting companies. August 2005-September 2005 I held the position of Process Analyst within a project involved in migrating towards a more cost effective leaner network operation environment within Vodafone UK. I had responsibility for ensuring business analysis support for the project managers and technical design authorities in the design and delivery of the solution. My role required close cooperation with business analysts within Vodafone UK in capturing, documenting and validating specified requirements. October 2005 – December 2005 Feasability study to investigate the functional replacement of a critical Network Management System(NMS) tool for Vodafone UK . My role adopted the MooD business transformation modeling tool in capturing the capabilities, processes, activities, roles, responsibilities and business objectives required of the replacement system.

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Technical Training Consultant at Ericsson Ireland
Dublin,
Ireland

July 2000-December 2001

• Design and development of training course material for object oriented analysis tools (UML and SDL) and methodology(Rational Rose). • Delivery of training courses to both internal and external Ericsson customers worldwide.

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