Professional Services Consultant at Dell

Singapore

February 2012-Present

Consultant for Foglight, an Application Performance Monitoring solution. - Participated in pre-sales strategic planning and demonstrated the solutions for Application Performance Monitoring (APM) to potential customers in the South East Asia region - Worked closely with Sales to provide product, business and technical knowledge in support of pre-sales activities - Involved in Proof-Of-Concept (POC) activities in order to assist Sales in closing deals for Foglight APM product - Delivered Foglight APM Professional Services to customers

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Lead Platform Engineer at Rainbow Media

Singapore

March 2011-January 2012

Platform Team Lead for a Digital Media and Games Company - Set up Infrastructure for Game Platform Services - Developed and enhanced online interactive portal for Winx Club animated series - Developed and maintained Platform Services for Winx Adventure 3D MMOG Game - Managed IT Operations of Game Platform Services

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Product Support Engineer at Borland

Singapore

March 2009-March 2011

Product Support Engineer for Borland AppServer and VisiBroker - Provided Level 2 and 2.5 Product Support Services for Borland AppServer and VisiBroker in a 24x5 support environment across the Asia Pacific (APAC), Europe, Middle East and Africa (EMEA), and North America (AMER) regions - Managed customer expectations, handled support tickets and escalations with customers from Telcordia, Verizon, Alcatel-Lucent, Ericsson, China Mobile, NASA, and Bank of America - Fixed defects, delivered software patches and service packs to customers - Developed training curriculum for Borland AppServer and VisiBroker

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Lead Platform Engineer at Mikoishi

Singapore

June 2008-February 2009

- Developed Game Server Engine for Star Wars Battlefront Mobile II, an online multiplayer mobile game in collaboration with THQ Wireless for LucasArts - Developed Game Community Website for Star Wars Battlefront Mobile II - Integrated Game Platform Services like user subscription, content management, leaderboards, and community events management to support the game

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Application Consultant at Hewlett-Packard

Singapore

July 2005-June 2008

- Provided System Integration and Consulting services to Ministry of Manpower (MOM), Singapore - Enhanced MOM's ability to adapt to future work permit policy changes by identifying and redesigning areas within their enterprise systems for flexibility and maintainability - Built credibility, established rapport, and maintained communication with MOM stakeholders at multiple levels - Coached, mentored and led HP's internal personnel within a technical team environment

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Application Specialist at Singapore Computer Systems

Singapore

August 2004-July 2005

- Responsible for the software release management of Patient Care Enhancement System (PACES2) for Singapore Armed Forces Medical Corps (SAFMC) - Managed software versions and build processes - Deployed new software releases to customer server farms

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