Scrum Master/Business Change Lead at National Austrial Bank- Clydesdale and Yorkshire Bank
Glasgow, G1 3yb
United Kingdom
April 2011-March 2012
Worked full time on two scrum projects
1. A project to create a new complaints management workflow and reporting system for the bank
2. Create a new system to process personal loans both online and within the contact centre
- Coached the team on agile scrum
- Facilitated sprint planning sessions
- Coached the product owner on how best to apply scrum
- Created burndown charts for reporting to senior management
- Logged impediments at the daily stand-up and work to resolve these
- Ensured retrospective lessons learned were applied in future sprints
- Pushed back when the product owner wanted us to complete more work than the team could commit to
- Coached members of the team that hadn't received formal scrum training
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