Software Development Manager at T-Mobile USA
Bothell, WA 98021
United States
www.t-mobile.com
March 2005-Present

In my current role, I am supporting 6 delivery teams comprised of 60+ technologist including software engineers, software test engineers, scrum masters and system analysts in a distributed development environment. Team members and internal partners are distributed across the US and India.

My teams are responsible for the support and enhancement of 6 front-line systems used by T-Mobile's award winning customer care and retail sales associates. Half of the systems are mission critical and service over half a million transactions a day ranging from credit card payments to customer order inquiries.

Highlights:

• Leading execution of top company initiative to modernize technology platform for mission critical legacy customer care system from Microsoft to Adobe technology stack.
• Managing top internal department initiative to deliver knowledge management system and capabilities to enable efficient on-boarding and retention of intellectual property.
• Maintain and support vendor relationship with class-leading companies like Adobe, Solutions IQ, Universal Mind and others.
• Recipient of the "CIO" award for significant contribution and technical leadership in the delivery of 2 strategic initiatives in 2010 that resulted in a reduction of customer debt, increased EBITDA and a new line of branded service (FamilyMobile) with #1 Retailer Walmart.
• Support continuous refinement of agile development methodologies across all delivery teams in department.

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