Highly organized, goal oriented Program Manager / Data Analyst with 27 years of service in various departments of leading international computer se... Read More
Master Scheduler at NCI Technologies
Annapolis Junction, MD 20701
Master Scheduler – NCI Technologies – Annapolis Junction, MD – 10/2010 to Present * Create and manage production schedules for all releases using MS Project and holding regular meetings with each release team. * Manage the software release process by managing a delivery checklist and enforcing the overall release process. * Oversee NSA Way efforts by working with the NSA Way coach and development teams to implement appropriate design and delivery artifacts and adopt appropriate procedures.
Project Manager at Prism Pointe Technologies
Windsor Mill, MD 21244
October 2008-November 2008
* Responsible for overseeing the Installation, Move, Add, Change contract for all offices of the Social Security Administration and generation of final invoicing from subcontractors to the SSA OPM office. * Monitored 13 international sub-contracts and printer repair services for US Government and Military bases.
National Account Program Manager at BancTec
Ellicott City, MD 21043
November 2006-July 2008
* Interacted with customer PM's and monitored the service call activity of 17 commercial and 1 government account for HUD, representing $1.2 million dollars in annual revenue. * Wrote new SOW’s and documented any contract changes required to facilitate the renewal of existing accounts. * Generated monthly reports on SLA compliance using MS Excel, monitored/generated monthly billing consistent with FAR regulations, and published performance trending from MS Access databases to the field staff.
Senior Business Program Analyst at BancTec
Linthicum/Ellicott City, MD 21043
June 2000-June 2006
* Developed, documented and managed automated measurement, monitoring, and publishing of service metrics for all national contracts on a daily, weekly, and monthly basis, using SAP, MS Excel, Visual Basic and Access. * Maintained a dynamic 5 year database of service data and generated visual trends of changes in service call volumes and distribution by labor channel and customer revenue channel. * Generated specific documentation detailing report generation from inception to publication. * Provided support to the VP of U.S. Service Delivery by analyzing historical service call data and implementing processes for improvement. * Created daily, weekly, and monthly open and closed service call reporting with pictorial trending charts for presentation to the VP of U.S Service Delivery and his service management staff.
National Program Manager US Senate at BancTec
Annapolis Junction, MD 20701
January 1998-June 2000
* Managed the team that consistently monitored the Senate service requests entered into the hardware queue of Remedy for swivel chair transference into SAP for technician dispatch. * Ensured contractual obligations and SLA’s were met and non-contractual issues were properly billed in the five Federal government US Senate office buildings in Washington DC and all corresponding US Senate offices in the states in accordance with FAR regulations. * Worked closely with Senate Sergeant at Arms, prime contractor and BancTec management to address service issues, develop support matrices, process and procedure manuals, track equipment and spare parts inventories and detailed billing invoices.
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