Business Analyst at LANDesk Software
South Jordan, UT 84095
United States
www.landesk.com
October 2009-October 2010

Produced technical requirements, use cases, flow diagrams and supportive documentation used by software engineers to build product solutions.  Using contextual inquiry techniques, conducted field and beta test debriefing sessions, analyzed the data and presented conclusions to management.  Performed process analysis documenting the requirements management and Extreme Programming (Agile) software development processes in preparation for the implementation of the Kanban process.  Project manager for the rebranding and integration of a third-party data-encryption product into the LANDesk Management Suite. 

·         Analysis of field and beta test visits resulted in implementation of improved systems testing processes which reduced pre-release systems testing time by 20%

·         Conducted virtual customer visits expanding face-to-face contacts between developers and customers which reduced the costs of making on-site visits.

·         Instrumental in design and implementation of Microsoft’s Team Foundation Server which consolidated seven disparate management systems across the requirements development, engineering, testing and release groups into one tool

·         Consistently met 100% of and exceeded 30% MBO goals

·         Received Annual Excellence Award for the “Best Internal Process Improvement”

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