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Verio, Inc 

Boca Raton, FL

Mgr, Project Management Office (Global Services & Delivery) 

·         Driver of business direction through effective Project Portfolio management, program & project status reporting, roadmap planning, and resource allocation reporting.

·         Decreased time-to-market time by 1/3 through process re-engineering and implementing an agile SDLC process.

·         Authored and implemented an ITIL based Stage-Gate methodology that improved product quality and reduced support costs.

·         Authored templates and checklists that improved the quality of the project management team; increasing PM satisfaction by 60% throughout the organization.

·         Increased project collaboration across the organization through SharePoint and effective meeting techniques.

·         Requested program/project manager of enterprise-level web based projects for Fortune 500 clients.

·         Successfully increased output of project team by augmenting available project resources through the strategic use of third party and outsourcing vendors.

·         Cultivated productive relationships with key decision makers and manage personnel on a global basis to achieve corporate goals.

·         Participate in strategic planning with comprehensive knowledge of management, organizational development, team building and project execution.

·         Accountable for project success within Information Technology (IT), Information Systems (IS), Operations, Telecom, Customer Care & Technical Support, Internal Support, Migrations, and Global Sourcing.

Project Manager II (IS)

·         Proven ability to deliver multiple concurrent projects on-time through expert prioritization and organization of work efforts and project team resources.

·         Able to influence management in a highly matrix organization for top-notch resources to ensure high quality and productivity on key projects.

·         Expertly utilized previous web and internet development skills to manage highly technical and complex projects.

·         Delivered PCI Merchant Compliance project saving the business over $50K in monthly penalties and eventual cancellation of credit card processing.

·         Rescued failing projects that were critical to the business’s strategic goal and revenue generation.

·         Top notch risk identification and management, conflict management, and issues resolution.

·         Ability to successfully manage projects within multiple SDLC processes; Waterfall, SCRUM/agile, iterative and combinations thereof.

Technical Team Lead  (IS)

·         The lead software engineer and resource manager of a specialized team of quality and customer focused web developers that delivered revenue

·         Authored requirements and use cases that bridged the gap between the business world and the technical resources.

·         Highly focused on quality and continual improvement.

·         Engineering representative for customer-facing meetings; including requirements exploration and gathering, status updates, deployment planning, and customer acceptance.

Software Engineer II (IS)

·         Developer of web applications and backend ordering, provisioning and billing systems.

·         The lead developer of a product configuration system that reduced support costs by allowing customers to configure and manage their hosting products and increased revenue by providing automated product up-sell opportunities for internal Sales team.

·         Specialized in re-engineering applications to improve performance and quality.

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