Product Owner, CSM at SMA (Software & Management Associates)
Kingwood, Texas
United States

October 2010-Present

Product Owner in a growing Agile environment. Define and prioritize software requirements with remote product managers. Communicate vision and requirements to the SCRUM team responsible for the core software for the business. Provide business analysis and assist with documentation for delivery with the software.

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Project Manager at SMA (Software & Management Associates)
Kingwood, Texas
United States

February 2005-January 2011

Project Manger for software development of OpCon/xps, SMA's enterprise automation solution. Responsible also for business analysis and requirements gathering.

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Product Specialist at SMA (Software & Management Associates)
Humble, Texas
United States

March 2002-February 2005

• Developed standards for all software user interfaces. • Generated processes and standards for software development methodology. • Acted as a liaison between Production and Development. • Communicated technical issues to customers. • Managed user documentation department to ensure clear understanding and usage of OpCon/xpsTM. • Maintained changes to configuration files and SQL scripts. • Maintained program compiles, InstallShield builds and CD builds. • Provided aid to the production department.

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Technical Writer at SMA (Software & Management Associates)
Humble, Texas
United States

March 2001-March 2002

Founded the documentation department at SMA to ensure accurate documentation for customers. Championed the acquisition of a documentation consultant to reshape the documents. Applied new recommended format and style to all existing user documentation. Rewrote the OpCon/xpsTM user manual for the current release.

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Software Implementation Consultant at SMA (Software & Management Associates)
Houston, Texas
United States

August 1999-March 2001

Installed and configured OpCon/xpsTM at customer sites and trained customers for successful implementation. Installed software for the cross-platform automated job scheduling product including platforms: Windows Servers, UNIX, Unisys ClearPath (OS 2200 and MCP), MPE/iX, and OpenVMS. Aided customers in automating existing or new batch processing with OpCon/xps. Wrote SQL Server stored procedures to provide additional support for automation. Trained customers for basic and advanced use of the product.

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Computer Technician at Doskocil Manufacturing Company
Arlington, TX
United States

August 1998-August 1999

• Provided desktop support for 200 users. As the helpdesk received calls, went to various departments to fix computer and/or printer issues. Documented procedures for users to fix repeat issues. Software supported was Windows 95/NT, Office 97, Unisys A-Series Accessory Manager, and JD Edwards OneWorld. • Participated in process conversion from A-Series mainframe system to JD Edwards OneWorld. Administered Windows NT Servers (4.0) and SQL Server 6.5 for the OneWorld infrastructure. Additionally, administered the backup and restore of flat files and SQL files with Seagate Backup Exec.

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Computer Technician at Doskocil Manufacturing Company
Arlington, Texas
United States

August 1998-February 1999

• Provided desktop support for 200 users. As the helpdesk received calls, went to various departments to fix computer and/or printer issues. Documented procedures for users to fix repeat issues. Software supported was Windows 95/NT, Office 97, Unisys A-Series Accessory Manager, and JD Edwards OneWorld. • Participated in process conversion from A-Series mainframe system to JD Edwards OneWorld. Administered Windows NT Servers (4.0) and SQL Server 6.5 for the OneWorld infrastructure. Additionally, administered the backup and restore of flat files and SQL files with Seagate Backup Exec.

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Help Desk Technician at Doskocil Manufacturing Company
Arlington, Texas
United States

August 1997-August 1998

Provided sole help desk support for a community of 200 users. Supported Windows 95/NT, Office 97, and Unisys A-Series Accessory Manager. Enhanced the help desk procedures and Access 97 database in use for tracking calls.

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Help Desk Technician at Doskocil Manufacturing Company
Arlington, Texas
United States

August 1997-August 1998

Provided sole help desk support for a community of 200 users. Supported Windows 95/NT, Office 97, and Unisys A-Series Accessory Manager. Enhanced the help desk procedures and Access 97 database in use for tracking calls.

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Help Desk Technician at Doskocil Manufacturing Company
Arlington, Tx
United States

July 1997-August 1998

Provided sole help desk support for a community of 200 users. Supported Windows 95/NT, Office 97, and Unisys A-Series Accessory Manager. Enhanced the help desk procedures and Access 97 database in use for tracking calls.

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