Interests- Corporate Social Responsibility. European Football.
Specialties- Mobile Web. User Experience and workflow. Business Models architect.
What makes me unique- I understand the business language and the computer science language and work well in between.
Thomson Reuters, Global Head of Territory and Resource Allocatoin
March 1999 - Present, Collonge Bellerive, Geneva, Switzerland
Authored the New Operating Model for Sales and Customer Service globally. Created and executed a new vision for freeing up time for Executives to make informed decisions.
Accountable Proposition Owner for delivering content and functionality requirements for the Customer Segmentation capability within the Business Intelligence program. Delivered the new strategic account classification tool and processes, as Global Process Owner.
Member of Global Sales and Customer Service / Business Operations management team, optimised business rules calibration to serve 490000 accounts, 40000 clients with 7000 sales and service employees across geographies, relationship models and customer segment specialisation.
Initiated many innovations and incremental improvements, particularly on competency framework, account and employee journey and on improving the User Acceptance Testing experience.
Extensive People management experience.