Bank of America , e-Learning Consultant
May 2012 - December 2012, , United States
Worked directly with Subject Matter Experts (SMEs) to define training opportunities for Loan Application and Servicing -Underwriting employees for mastery of SalesForce modules; The SMEs used SCRUM methodology to quickly implement process support and understanding for the SalesForce implementation.Conferred with business leaders (project sponsors) for coaching opportunities identify WebEx needs in relationship to current eLearning business process.
Department of Defense , Consultant
December 2011 - January 2012, , United States
Authored interactive needs analysis worksheet and offered recommendations based upon feedback of consultants. Additionally, I was able to contribute to retrospectives with team members in an honest, and open way to aid in identify opportunities to improve personal growth. I worked with the team and Project Manager to identify appropriate metrics that could be collected and used to define actions that were able to improve team performance. Additionally worked with team members to diagnose team conflict through analysis and observation in order to facilitate resolution and promote productive discussion and team cohesion. While working on this project I was able to participate in daily meetings to aid in maintaining focus on intermediate goals.
Bank of America , Consultant
January 2009 - December 2010,
Created and piloted leadership and mentoring training; by implementing role plays, using personal experiences and demonstration of various facilitation techniques. This role encompassed working with many different areas and different conversion processes, SCRUM techniques were implemented to aid in this process. Conducted on floor training for on-site coaches. Additional, SCRUM techniques were - Obtained feedback on work that was performed via L1 reports, also aided in encouraging team-members to share knowledge during Sprints.