Susan Wills joined Capital One in 2010 as a project manager in the Commercial Bank Operations and Risk Management area to support the C&CIP program. My role was the Agile coach and scrum master for the implementation of a CRM platform. I am now working across the horizontals of Commercial Loan Operations, Treasury Management, and Payment Operations as the PM for cross horizontal projects. From 2002 until 2010, I contracted with Capital One as either an Agile Coach or PM for numerous areas across the Capital One footprint including Card, EDS, ODS, and Helix. From 2000 until 2002 I owned my own consulting firm providing IT implementation and support services to mid-tier clients such as Colonial Farm Credit and Room Stores Furniture. Previous to that, I was with several IT consulting firms providing IT implementation and support. I truly began my IT career with the Virginia Lottery in 1988 just months before the first ticket was sold September 20, 1988.