Steve Villachica, Ph. D., CPT, CSM is an associate professor of instructional and performance technology at Boise State University. He teaches courses in instructional design, foundations of IPT, job aids and performance support, and performance consulting. Prior to that, he was Chief Learning Officer of DLS Group, Inc., a Denver-based performance improvement consulting firm. His research interests include emerging development approaches and their application to training and performance improvement in the workplace, employer perceptions of entry-level ID skills, and the creation and use of case libraries to support problem solving in the workplace.