Susan Thompson


Associate Director of QA, MATRIX Resources

Location: Atlanta, GA/USA


Certified ScrumMaster


§  18 years experience applying quality assurance to SDLCs and managing test teams within a variety of methodologies

§  Developed QA departments for SallieMae and Walt Disney World IT departments

§  Expert in assessing test departments and processes, providing quality assurance oversight and managing small to large cross functional, multi department testing efforts.

Susan has over 20 years IT experience primarily developing, refining and executing QA and testing initiatives using industry best practices.  Susan spent 12 years at SallieMae where she created the QA and testing teams that supported 15 web sites and all client products. Susan was also in the System Engineering Process Group (SEPG) which developed and managed process improvement towards SallieMae’s advancement from CMM level 1 to 2.  She also was on the core team that created the SDLC for the company. Susan then spent nearly 5 years at Walt Disney World and Walt Disney Company where she lead the developed of the QA group for the IT department and served as the QA representative in the PMO council.  She was also on the committee to select the SDLC and associated tools for the WDW IT department. Susan also consulted at BellSouth as the Process Improvement and Compliance Manager for the $10 million, 15 domain Big Picture project.  Susan joined the MATRIX IT department 3 years ago where she has managed development teams, testing teams, business analysts, and is now the QA Program Manager for Professional Services. Susan is also a certified Scrum Master.


Work experience

MATRIX Resources,
December 2006 - Present, , United States