cPanel, Product Owner
December 2012 - Present, Houston, TX, United States
Product Owner for EasyApache team.
Idaho Department of Health and Welfare, Product Owner
March 2010 - November 2012, Boise, ID, United States
•Product Owner for Agile developed Management Information System (MIS) for the Women, Infants, and Children (WIC) Program of Idaho.
•Oversaw and participated in the successful implementation of the WIC MIS in February 2012.
•Collaborated with Agile Software Development Team and Idaho WIC Employees to construct the WIC business requirements for the MIS replacement project.
•Owner and manager of product backlog for sprint user stories and software release planning.
•Gathered and documented user story requirements for sprint planning, reviews and retrospectives.
•Meet weekly with WIC Program Manager and Project Manager to discuss the goals, progress and state of the WIC MIS replacement project.
•Organized and conducted state wide User Acceptance Testing of the WIC MIS.
•Managed and operated the WIC Helpdesk.
•Performed troubleshooting through phone and email to resolve legacy and newly implemented MIS issues.