Cognizant Technology Solutions, Advanced Solutions Group, Agile Program Manager
September 2013 - Present, College Station, TX, United States
Report to Director and Consulting Lead for Agile Center of Excellence, North America. Assigned to Capital One, Home Loans, in Plano, TX, working on-site each week. Coordinate one 10-member Scrum team consisting of .NET developers, Java developers, QA staff, and one BSA as Scrum Master and Agile Coach. Serve as coach and advisor to a second 10-member team consisting of a Scrum Master, .NET developers, Java developers, QA staff, and two BSAs. Facilitate development of website enhancements including both front-end and back-end functionality for home loan and re-finance consumer finance applications though an average of 20 Story Points per 10-day Sprint, tracked in VersionOne, with a goal of progressively attaining up to 65 Story Points per Sprint. Release manager for teams’ work product including coordinating mock deployment (regression and back-out), Sprint demo, defect triage and mitigation, pre and post release analysis, and team coverage and participation in all phases.
CompuCom Systems, Inc., Project Management Specialist
June 2013 - September 2013, Louisville, KY, United States
Reported to Global Technology Operations Services Director. Managed Service Improvement Plan (SIP) development and initiation through cross-functional technical team members touching all faucets of Global Technology Operations (GTO) solutions. Coordinated large teams responsible for solution design and implementation of end-to-end service offerings including Network Operations Center (NOC), Security Operations (SOC), several Data Operations Center (DOC) locations, and EMC monitoring tools such as Smarts, Voyence, Watch4net, with issues reporting through ServiceNow and Clarify ticketing systems on three major projects: 1) At the request of the SVP of IT, led critical initiative to develop a High Availability (HA) solution using EMC’s Smart Product, a proof-of-concept that subsequently franchised on an enterprise level at CompuCom, initially deploying a complex configuration on servers integrated with over 600 devices for health care provider HCR Manor Care’s skilled nursing facilities and offices, within 45 days. 2) Managed connectivity testing and service integration of McAfee ePolicy Orchestrator (ePO) to replace a Cisco security management software product, for UK-based Getronics and their client Sit-up TV, with solution deployment on 22 servers at the National Data Centre in Runcorn. Scope included developing a customized dashboard monitoring solution for Getronics. 3) Conducted an organization-wide inventory and analysis of over 286K internal monitoring devices to determine status and efficacy through EMC’s Smart product and other monitoring tools; identified gaps representing potential security risks.
Mercer Human Resource Consulting, Iteration Manager (contract)
March 2013 - May 2013, Louisville, KY, United States
Reported to Principal/Program Manager: Supported both internal and vendor teams responsible for the conversion and migration of eIPE to Mercer's WIN (Workforce Intelligence Network), Mercer's most profitable tool, and development of new features built in C#, ASP and SQL 2008 to meet the needs of global product users. Managed workflow and release plan, removed impediments, coordinated complex collocated team dynamics, and identified functional interdependencies for three enterprise projects. Coordinated IT and business team approval meetings while ensuring process compliance. Project scope included language translations from English to Madarin, Portuguese and Spanish.
Cardinal Health, Agile Project Manager/Scrum Master (contract)
January 2013 - March 2013, Dublin, OH, United States
Reported to Director, Business Process and Information; worked on-site at Cardinal Health’s corporate office: Coordinated 40 dispersed employees, contractors, and offshore vendor teams on: PatientScribe, an iPad application integrating innovative mobile technology and information for oncology providers, payers, and patients to reduce costs and deliver better clinical outcomes and treatments within reimbursement guidelines for outpatient chemotherapy infusion administration. eobONE, a secure HIPAA compliant web-based financial management tool for health care providers offering instant analysis of practice billing information and key information to help increase reimbursement rates, deployed at multiple physician practices throughout the U.S. eobONE with P4 Pathways partners include Aetna, BCBS of Michigan, BCBS of Tennessee and Highmark BCBS. Managed iterative development cycle (Sprints) to deliver planned releases of product features and an end-to-end PatientScribe and LabDAQ software integration, serving as liaison between oncology practice nursing staff, physicians, lab management, and IT development team. Refined Agile methodology practices initiated in October 2012: Rallied and influenced teams based in the U.S. and India to buy-in and adhere to practices. Provided structure and focus for development team members. Assisted functional managers, IT solution and product owners with backlog grooming.
PharMerica Corp., Agile Project Manager (contract)
January 2012 - January 2013, Louisville, KY, United States
Reported to Director of (Clinical) Application Development; responsible for three distinct enterprise portfolios: Member of a large enterprise IT project management team responsible for implementing Federally mandated Short Cycle and Unused Reporting requirements to meets Health Care Reform guidelines of the Patient Protection and Affordable Care Act: Provided executives with comprehensive reporting including project status, milestone attainment, risk and mitigation plan for deployment of HBS and QS/1 products at pharmacies. Managed development and enhanced functionality for bi-directional electronic interfaces based on industry standards (HL7, NCPDP 10.3/10.6 and ADT) within RPG iSeries and .NET platforms: Coordinated AS/400, BizTalk, and SQL programmers on complex integration projects. Planned data field “placeholder” for ICD-9 to ICD-10 transition, scheduled as a 2013 initiative. Provided workflow diagrams and FAQ documentation for call center, customer service and IT support departments. Led team through the Ohio State Board of Pharmacy approval process for a PointClickCare-PharMerica integrated interface, which was approved on November 29, 2013. Implementation manager for pharmacy interface with EHR (Electronic Health Record) platforms deployed at health care facilities throughout the U.S.: Developed rollout project plans, determined timelines, established procedures, and coordinated with vendor partners, leading within a geographically dispersed organization. Pharmacy management application software development for ChemRX (the single largest long-term care pharmacy distribution operation in the U.S.) leading internal and vendor IT teams: Utilized Agile methodologies/Scrum framework to manage teams on multiple simultaneous initiatives, completing an average of seven projects per month. Assisted teams in assessing business needs; operations and IT associated supply chain logistics. Worked within modified platform developed by HBS, division of SXC Health Solutions Corp.
Humana Inc., Scrum Master/Agile Coach (contract)
August 2011 - October 2011, Louisville, KY, United States
Reported to Director of IT; daily reporting to a portfolio manager and enterprise IT architect: Hired for a short-term assignment to assess and serve as coach for the Humana Innovation Center enterprise IT team and business owners to adhere to approved methodologies and proper utilization of the company’s tracking and metrics tool, VersionOne. Responsible for Web-based consumer-focused wellness initiatives: Humana Foundation’s HEALThE Schools, HumanaVitality’s pedometer program, and B-Cycle with Trek Bicycle Corporation. Led distributed teams of developers and vendors utilizing .NET, PHP, Ruby on Rails and Python. Maintained management-level IT dashboard of project status, resources, and budget metrics. In the role of ad hoc Program Manager, tasked by VP of IT to assess a high-risk multi million-dollar enterprise security infrastructure project designed around deployment of IBM Tivoli software (integrated service management) utilizing Waterfall methodology. Submitted assessment and detailed report to PMO recommending the project’s suspension pending further analysis.
Genesis HealthCare Corp. (formerly Sun Healthcare Group), Business Development Director
August 2010 - May 2011, Kennett Square, PA, United States
Reported to Vice President of Business Development: In compliance with the development of Accountable Care Organizations (ACOs) under guidelines from the Patient Protection and Affordable Care Act, identified health care provider network partners, developed financial proformas and conducted contract negotiations with acute care providers, managed care organizations and governmental agencies (such as the Veterans Administration) to provide cost-effective continuum of care partnerships to rural and mid-size communities. Trained and coached three Customer Care Specialists (nurse liaisons) responsible for referral and case mix development through acute care hospitals, specialty hospitals and physician practices. Provided consulting to 10 Directors of Marketing and Admissions responsible for generating referrals through physician practices, community and consumer-based resources. Led regional initiative to train, support, and serve as vendor technical liaison to ensure facility staff and management compliance with proper and effective utilization of electronic health record (EHR) platform PointClickCare. Member of regional senior management team responsible for revenue enhancement, clinical, reimbursement, medical records software implementation and training, and operations at 11 health care centers in Western KY. Conducted facility-wide interdisciplinary team coaching sessions, utilizing Lean Six Sigma management concepts, and created site visit consultant reports for corporate leaders. Coordinated creative design and production of marketing collateral materials including brochures, websites, presentation materials and clinical outcome studies.
Pulse Point Media, LLC, Agile Project Manager/Scrum Master (various clients)
April 2007 - August 2010, Louisville, KY, United States
March 2007 to August 2010; June and July 2011; November and December 2011 – Full-time
As an entrepreneur, served as Agile Project Manager/Scrum Master for distributed teams of over 30 contract architects, programmers, coders, artists and designers with an emphasis on C#, C++, Luna (LSL), Java, Ruby on Rails, Python, PHP, Maya and more. Developed unique, Internet-based distance learning and education initiatives in 3D virtual platforms from design to “go live”, and created social media and digital marketing campaigns. Enterprise clients included Fielding Graduate University; George Mason University; Loyola Marymount University/LA; and Le Bonheur Children's Hospital. Coordinated with university IT departments to identify technical solutions, including interface development and data storage of 3D program and graphics files on proprietary servers. Technical (Agile) project manager for grant-funded “Innovations in Engineering Education, Curriculum and Infrastructure” (IEECI), which was awarded to Loyola Marymount University/LA by the National Science Foundation. Role included ensuring team and client adhered to stringent NSF funding and Federal grant award guidelines.
Genesis HealthCare Corporation, Director of Business Development
June 2004 - December 2006, Kennett Square, PA, United States
Reported to Senior Vice President, Customer Relations and Strategic Development: Assigned by senior management and Board of Directors to lead a special projects team and assess the organization’s clinical capabilities and business development practices for a new sub-acute service designed to align with expanded reimbursement Resource Utilization Groups (RUGs) reimbursement at over 30 health care centers located in the Northeastern U.S. Served as product manager for GRS Progression Program development and implementations. Coordinated feasibility studies and financial proformas for both the organization and select enterprise provider clients, to assist in capital investment decision-making processes. Advised external clients on business development, clinical initiatives and process improvement systems, including implementing Rehab Optima software by Optima Healthcare Solutions, on expanding services and revenue opportunities within regulatory compliance and reimbursement guidelines. Created, implemented and provided training on census development tools for facility-based staff based on barrier identification, direct sales, customer, and community and referral relationships, which increased revenue at over 600 affiliated health care facilities and external client facilities located in 18 states by 20%. Presented “Census Development Initiative: GRS Support for Growing GHS Facility Revenue” at the Genesis Rehab Services Annual Meeting, Kennett Square, PA, August 2, 2005