Consultant, Executive Advisor
August 2010 - Present, Sterling, VA, United States
Consultant assisting companies with information design and process improvement, using, Pragmatic Marketing, Agile Scrum and project management methodologies.
Neustar, Inc. - Advisor to the OMS department. Built operational strategy tied to business objectives. Analyzed existing systems and documented operational processes in the form of RACI charts, decision, flow, and escalations diagrams.
- Used Pragmatic Marketing framework to perform gap analysis.
- Designed and customized Salesforce pages
BMC Software, Inc., Information Design Developer
February 2007 - April 2010, Herndon, VA, United States
IDD lead of global distributed team for BMC Atrium Orchestrator product. Responsible for coordinating and managing documentation deliverables for releases and product support using Agile methodologies. Published content on the Web, in wikis using Documentum, Confluence, and Contenta and DITA, global electronic publishing.
Teydo, Technical Writer
January 2003 - January 2007, Sterling, VA, United States
Developed documentation from developer specifications and user interaction. Lead information design specialist for the company’s website.