Stephanie Shoemaker Breen
Dynamic business professional with over 12 years of progressively responsible experience. Able to develop and implement strategic plans and process improvements based on company objectives. Creative thinker and problem solver who consistently achieves project goals while successfully managing schedule, cost, and client expectations.
Areas of Expertise: Call Center Business Process Support, Help Desk Support, Written/Verbal Communication, Project Management, Process Improvement, Quality Assurance, Problem Management, Leadership, Training, Metrics Development and Analysis, Communications, Team Development, Document Management & Administration, Project Champion, Proofreading/ Editing, Graphic Design, Marketing, Brand Management
Software: BMC Remedy (Incident, Knowledge Management, Inquiry and Problem Management Module Experience), Microsoft Excel, PowerPoint, Word, Project, Visio, and Publisher; SharePoint (2007 and 2010), Share Center, Adobe Photoshop, In Design, and Illustrator; SalesForce.com, SalesLogix, Goldmine, Media Temple Content Management System, Deltek
Achievements - 2012 Northrop Grumman IS Sector President’s Excellence Award Winner for Customer Excellence – Team Member, HITECH Business Operations Service Center (HBOSC)