Rahul Pravin Jadhav

  

Business System Analyst/ Project Leader, Syntel Ltd.

Location: India


Certifications

Certified ScrumMaster

Biography

Rahul Jadhav Business Analyst & Project Leader, ICSS Group UK. E-Mail: jad_rahul@yahoo.co.in Cell: +91 7738385096 Professional Summary  Strong domain knowledge on Credit Card Services and Dialer Management for Outbound Telemarketing.  7.5 years of total experience with key focus on Business Analysis, Client Servicing, Analytics and Team Management. Presently associated with Syntel Inc. as Business Analyst.  As an E2E Business Analyst, managed SDLC projects for a leading American Credit Card company  Domain knowledge –Business System Analysis, E2E SDLC Management & Execution, Credit Cards International Payments, Governance and Compliance  Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals  Consistently exceeded organizational expectations with exceptional planning, analytical, and team leading skills and the ability to work in cross-cultural and multi-ethnic environments  Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions  Exposure in handling team & client queries, providing them feasible solutions & building healthy relationships thereby achieving high customer satisfaction  Adept in running successful process operations and experience of developing procedures & service standards for business excellence  Possesses excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management & planning  Proficient in Project life-cycle management, Business process Analysis Customer Relationship management, Primary and Secondary Research  Received appreciations from Clients for initiatives and ability to cope up with the new endeavors in a short frame of time.  Received appreciation from Senior Management on suggesting a Lean Idea on reducing manual labor required to completed tasks.