As Director of Delivery Operations (Services Product Management & Operations) at NetIQ, Novell & SuSE (The Attachmate Group Companies), Ralph Blood is responsible for providing strategic leadership, vision and oversight of business operations for the Global Services division. He manages a diverse project portfolio, integrating best-of-breed technologies and business processes to achieve self-support, assisted support and support automation initiatives. He has more than 20 years of experience in the Information Technology and Services industries applying people, process, problem-solving and technical skills to maximize individual, team and organizational performance.
NetIQ, Novell, SUSE (The Attachmate Group), Director, Delivery Operations
June 2010 - Present, Provo, Utah, United States
I am currently leading the Services Product Management & Operations department consisting of IT professionals who enable our Consulting, Support and Training divisions for success.
Responsibilities include providing strategic leadership and direction for the Services product portfolio and directing all teams that provide program management and business operational delivery in order to run an effective and sustainable Global Services division. Represent Global Services as liaise and customer advocate in strategic and tactical, cross-divisional projects and initiatives.