Phyllis Thompson has worked in SW product development/R&D as well as IT project management and tech support. She has been at Serena software since 1997 and currently manages the Project Management Team within R&D. Serena is implementing an agile framework for product development and provides tools to support SW development and business application/mashup development. Prior to Serena (formerly Intersolv and Merant in the Portland area), Phyllis worked at ADP Dealer Services, Mentor Graphics Corporation, and Standard Insurance Corporation. Phyllis has a MS degree in Journalism/Non-fiction from the University of Oregon in Eugene, Oregon and a BS in Biology/Animal Behavior from Iowa State University in Ames, Iowa.