Blue Shield of California, Sr. Project Manager/Scrum Master
September 2012 - Present, San Francisco, California, United States
- ePresentment, leverage the preference management system enabling on-line delivery of EOBs for Blue Shield members. Delivery of strategic (AEO) ePresentment business initiative.
- Strategic Development, including agile methodologies, off-shore handling and vendor management.
- Managed and aligned cross-functional business and technology teams that required changes within multiple systems and required new business process creation at Customer Service.
Macys.com, Iteration Manager / Scrum Master
November 2010 - Present, San Francisco, CA, United States
Project Manager/Iteration Manager