All change for 2014. You can now find me at SQS Software Quality Systems in London, England. SQS - the world's leading specialist in software quality (www.sqs.com).
Prior to joining SQS, I led the £multi-million content distribution operations unit and associated business process improvement initiatives at Ordnance Survey in UK (printed map products, digital map products, online and mobile map content services). With my teams, I made good use of managed services, cloud service platforms and Lean/Agile methodologies to accelerate service delivery for customers. We transformed the digital product grade-of-service from DAYS to MINUTES, achieving double-digit increase in net promoter score. This activity was recognised as the "Best Use of Agile in the Public Sector" at the UK Agile Awards 2012.
I'm now helping clients to realise maximum customer satisfaction and business benefit by assuring the quality of deliverables in Agile software initiatives.