PricewaterhouseCoopers, Senior Project Manager
February 2012 - Present, Tampa, FL, United States
Managing infrastructue and gloabl projects within the US IT area.
Savtira Corporation, Director of PMO
July 2011 - January 2012, Tampa, FL, United States
Oversee enterprise program of projects, including: streaming, client applications, digital locker, ecommerce solution, SAP integration, and business intelligence dashboard development.
Manage, plan and track outsource project work with five remote vendors, including statement of work review and approval.
Establish, document and distribute project, change and release management processes, policies and procedures.
Manage and mentor team of business analysts, QA analysts, project managers and IT staff members.
Provide insight and report on status to executive team for the enterprise book of work daily and weekly.
Provide training and documentation on established PMM. Lead instructional sessions, mentor and redirect staff.
Build and serve on change control board and release management team.
Restructure undefined processes and/or policies for other departments in order to obtain efficiencies.
Interview all IT staff candidates and provide regular performance feedback to staff.
Healthplan Services, Engagement Manager / Director
April 2010 - July 2011, Tampa, FL, United States
Manage Client Relationship with CIGNA business and PMO that impact multiple business units and functional areas.
Manage program of client facing projects.
Establish project timelines, project plans, requirements and testing strategy.
Manage suite of testing environments, including testing dates and batch cycles.
Lead team of dedicated business analysts, test analysts and IT staff members.
Lead and provide direction on over 20 concurrent projects and strategic initiatives to align with client’s corporate goals.
Track project status and report up to client and executive management.
PricewaterhouseCoopers, Senior Project Manager
April 2010 - October 2010, Tampa, FL, United States
Serve as a principal Project Manager on the migration to new Georgia Data Center initiative.
Serve as lead Project Manger on migration of international domain initiative.
Provide Project Management for absentee Project Manager to ensure projects stay on target.
Serve as MS Project Server and scheduling SME to the project team and responsible for maintaining project schedules.
Assist with preparation of all project reporting; monitors and reports on project and program/release progress and prepare variance analyses.
Assist in establishing links between medium to large releases and projects to ensure all milestones, interdependencies are identified and communicated by developing and analyzing integrated release plans.
Manage issues and action items to closure, establishing priorities, deliverables, and due dates.
Assist with budget and internal accounting functions, provides cost benefits analyses when required, and assists with preparation of all requisite reports.
Ensure weekly schedule update compliance and collects weekly plan and timesheet updates from teams.
Worked within PWC’s established process and methodologies.
Gentiva Home Health, Senior Project Manager
August 2007 - December 2009, Tampa, FL, United States
Project Manager with Infrastructure Services and Corporate Development Teams. Provide project coordination, process improvement, resource management and documentation.
Served as Project Manager on the 2008 Center for Medicare and Medicaid Prospective Payment System, including cross-functional coding changes to core applications.
Current project manager for Data Center Optimization (including EDI automation, batch processing and process re-engineering).
Additional assistance for Corporate Development projects including an online referral system.
CareMedic Systems, Project Manager
March 2007 - August 2007, St. Petersburg, FL, United States
Develop methodologies and processes for emerging Project Management Office; to include implementation of project management resource application.
Train enterprise on project management tools and principals; includes mentoring fellow project management team members.
Leads internal teams/task forces; including consulting with team leads and functional managers on organizational documentation, meeting facilitation and resource management.
Manages day-to-day operational aspects of St. Petersburg project management office.
Effectively communicates relevant project information to superiors through status reports and work breakdown structures.
Successful project manager for rapid development on NPI/UB04 remediation project.
Lead project manager on business intelligence project; including enterprise reporting, enterprise user management, web-based user interface, application integration, single sign-on, and analytical dashboard.
WellCare, Project Management Consultant
November 2006 - February 2007, Tampa, FL, United States
Lead and coordinate all departmental projects for Telecommunications, Networking and Help Desk.
Work hand in hand with Proggex and WellCare team members to balance project resources ensuring successful and timely project completion.
Consult on new initiatives and provide framework recommendations to Director.
Lead and facilitate the documentation of procedures and process improvements such as, Request Forms, Checklists, Support Procedures, and Vendor Escalation Processes.
Work closely with departmental team members to create a project plan template for establishing a remote office and assist with sponsor management with Facilities Director.
Mentor team both Proggex and WellCare team members to improve on work skills, meeting facilitation and customer interaction.
Meet with team members daily to provide tasks lists and to ensure any issues are addressed immediately.
Provide Proggex management with regular updates on team members, potential issues and client needs.
Raymond James & Associates, Inc., Program Administrator
October 1994 - September 2006, St. Petersburg, FL
Created the materials for and trained Information Technology associates on work breakdown structures and project planning.
Generated reports and documents using historical metrics to ensure project effectiveness and provided management with weekly status reporting on all projects.
Project Manager for development and implementation of Learning Management System, Client Relationship Management System, Financial Planning Suite, Time Reporting Software, Syndicate Offering System, Funds Disbursement Software, Email Archival Software, Microsoft Project Server, EPK and EPM.
Served on the Design Review Committee for in house application design; ensuring GUI standards were met.
Served on the Executive Review Committee to evaluate and improve Executive Management's speaking and presentation skills.
Project Manager for the Certification & Training renovation project; including gathering program metrics and survey results to management.