Olga Zadvornaya

  

Certifications

Certified ScrumMaster

Groups I belong to

Agile Vancouver

Work experience

Accenture, Management Consultant
October 2011 - Present, Vancouver, British Columbia, Canada
• Develop and enhance professional relationship with customer • Identify and deliver internal process improvements for enhancing customer service and/or operational efficiency • Utilize efficient and effective processes and standards in order to continuously improve quality • Directing the design and implementation of analyses that will identify requirements related to people, processes and technology • Deliver QA testing strategies and solutions through business, functional and technical expert

SPOT SOLUTIONS LTD., Business Analyst
March 2011 - September 2011, Vancouver, British Columbia, Canada
• Manage project deliverables/schedules/costs • Requirements gathering, document requirements and deal with all levels of the organization. • Create and present system Swim Lane diagrams and Use Cases • Document system behavior • Work together with Technical Manager and System Architect to provide impact assessment and design documentation • Prepare and present future system envision document

NetCracker, Business Analyst
December 2005 - March 2009, Vancouver, British Columbia, Canada
• Develop and present Business Cases for new equipment commissioning and assurance processes • Participate in the workshops and meetings to draw out business requirements • Clarify client requirements, business needs and project objectives, via feedback sessions and client meetings, in collaboration with all stakeholders • Analyze requirements from various sources • Prepare Cost benefits analysis together with TELUS business and NetCracker technical teams • Facilitate current business process