Walmart.com, Principle, Agile Project Manager, ScrumMaster, SamsClub.com Agile Coach
July 2010 - Present, Brisbane, CA, United States
9/8/12 to present: Principle, Agile Project Manager, ScrumMaster for 2-3 teams and SamsClub.com Agile Coach/trainer for 8-10 teams. Responsible for Site Redesign of all features in header, footer, site navigation, home page content, item page redesign, 360 degree item view, Club-Online pricing, Ratings & Reviews, Ask & Answer Bazaar Voice feeds, Marketing containers, Category Page, Search, Membership Self Service, Membership Instant Savings Program, and Site performance tuning.
10/1/11 to 9/7/12: Sr. Project Manager, ScrumMaster for 2-3 teams. Developed Club Finder, item page, protection plan overlay, redesign of cart and checkoutt, shipment, payment, confirmation, receipt, print, new shipping program.
5/10/11 to 9/30/11: Sr. Project Manager, ScrumMaster for 2-5 teams. Developed new eCommerce site for China, including new features for Cart, Checkout, My Account, Item Page, Search, and Browse.
7/12/10 to 5/9/11: Sr. Project Manager, ScrumMaster for 2-3 teams. First experimental Agile Scrum team for Walmart Global eCommerce that led to larger organzational transformation from waterfall SDLC to Walmart's flavor of Agile. Developed MWeb similar to walmart.com functions only optimized, then implemented on iPhone and Android operating platforms. Features include: Header, Footer, Site Navigation Search, Browse, MyAccount, Item Page, Cart, Checkout, Payment, Shipping, Confirmation, Customer Feedback, SEO, and Site Analytics.
eTrade Financial, Manager, IT Project Management
September 2009 - July 2010, Menlo Park, CA, United States
Enterprise Systems Development
Managed software engineering, business and regulatory projects for sales, service, operations enterprises, Managed performance management reporting for the organization's engineering portfolio, Simplified project reporting process resulting in 75% time reduction. Defined behavioral method and metrics to measure project manager productivity.
Expert at managing requirements and change during full life cycle development from idea to implementation.
Charles Schwab Inc., Manager, Technical Project Management
October 1999 - April 2009, San Francisco, CA, United States
Integration, Project Management (PMO)
Managed cross-enterprise, cross-affiliate program to enhance eCommerce cashiering operations, self-service electronic fund transfers, and retirement payment system.
IT Project Manager, Customer Account Technology, Development Practices
Managed project portfolio and customer domain and strategic alignment of SOA strategy,
Develop WEB services and batch processes,
Created Knowledge Management,
Improved IT Governance,
Managed Customer and Account Data Model,
Internal front door work flow,
Vendor relationships with 3 offshore vendors,
Oversaw staff training for 160 personnel.
Sr. Technical Project Manager, Customer Information Services
Ushered in changes through a complex environment, managing cross-enterprise technical, business, and vendors to support Brokerage and Bank.
Built 32 Websphere MQs for new Investor Checking product.
Developed new Schwab Credit Card project making it WEB accessible, Cross Sell application for Customer Representatives while servicing customers, Improvement to Schwab.com Investor Profile application, Developed Complex Client Relationships application to service customers by household asset tiers, oversaw large data conversions for Cash Rationalization, and IRA account conversions based on household assets. Supported Schwab Technology Privacy initiative through systems analysis and recommendations to improve methods that ensure Information Security systems and procedures meet GLB Act requirements.
Capital Markets & Trading
Privacy rollout of GLB regulation to 10+ business unit's systems and procedures.
Financial Industry-wide Decimalization of Charles Schwab Technology Enterprise-wide system conversions and data store changes to use the decimal standard instead of fractions.