IBM, Sr. IT Consultant
November 2008 - Present, Hyderabad, AP, India
Achieve Rational Yearly transactional target.
Dedication to client success and client satisfaction. Always strive to meet or exceed client expectations; take corrective and preventive actions based on the client feedback.
Leading team of design, development and implementation of Quality Management, Change, Configuration and Release Management process / procedures.
Conducting ongoing process assessment of opportunities for improvement as suggested by metrics and customer feedback.
Understanding the stakeholder’s requirement & their issues, suggesting appropriate tools and methodology.
Performing gap analysis on the existing Release, Change and Configuration Management processes and making recommendations for improvement.
Overseeing project planning to implement Release, Change, and Configuration Management to restructure existing process and using case study to show by example the benefits of well structured processes.
Conducting Business Value Assessment.
Collaborating with services organizations and development labs across AP/World to drive solution selling and maximize client success.
HP, Release Manager
April 2006 - November 2008, Bangalore, Karnataka, India
Planned and overseen the successful rollout of software and related hardware based on release plan and release forecast.
Created project status reports, highlighting all release status, current & future tasks & key issues needing resolution.
Managed both monthly and emergency patch releases through all environments.
o Assessing and creating Release Management Processes, Procedures and aligning them with overall business objectives on an ongoing basis.
o Initiating & leading the Risk Management Processes for the product release(s) on an ongoing basis.
o Biannual Forecasting, Planning and Roll-out plan for patches and releases for the products.
o Management of development, test & production environments including release plans & schedules.
o Product Readiness reviews and go-live meetings for smooth release of the product and subsequent sign off on release implementation.
Improved internal team dynamics by meeting with managers of peer teams to identify perceived road blocks and providing workable solutions.
Handled the release of patches as high as up to 20 patch a month, which can support more than 15 operating systems.
Conducted the RCA for any Product/Patch Defect found in Post-Release of the Product.
Handled Customer Cases and working closely with Support & Development Team.
Build and Quality Management
Responsible for driving the QA and Build with the defined framework to ensure the quality of the release.
Worked with QA & CPE to ensure extensive testing based on predefined acceptance criteria.
Managed build system, automation and smoke test processes. Have good exposure to formulation of Test Plan, System Specification Analysis.
Procurement and Market Evaluation
Evaluated the commercial and technical viability of the new products in the market.
Performed necessary software/hardware audits of the new products.
Provided the necessary inputs for the procurement of the hardware/ software.
Led a team of around 30 people, responsible for work assignment, mid year/annual performance reviews.
Managed interpersonal relationship of team members and provide necessary guidance on technical and non-technical aspects for optimum utilization of the capabilities.
Acknowledged and awarded for achieving team retention of 100% for over 2 years.
Won the FY07Q2 & Q3 BPTW Team Bronze & Silver Award recognized by VP&GM.
Received appreciation for outstanding efforts-OPMS Deployment for SDM Lab recognized by LAB Manager.
Recognized and appreciated by Section Manager for outstanding efforts towards Field Review.
Awarded by Section Manager with Annual Performance award for over achievement of the targets.
Demonstrated skills in transitioning of Patch Release Management Program.
Successfully increased the Team Productivity by 40%.
Tesco, Transition Manager
November 2004 - April 2006, Bangalore, Karnataka, India
Overseen management and production of a release schedule and plan for a major business change project involving all IT Systems.
Responsible for all aspects of transition: communication, teamwork within the project, execution of the tasks on time.
Ensured smooth transition of the project w.r.t timeline.
Undertook process implementation for Configuration Management, Build, Release & Test Management.
Written and managed Software Configuration Management, Build & Release Management Plan w.r.t People, Policies & Process.
Support to all Project Configuration Manager within Tesco UK & INDIA
Imparted training to both senior and junior staff on the benefits of Release, Change, and Configuration Management.
Worked with Service Help Desk for level-1 & 2 supports.
Played a vital role in managing Knowledge Transition from onsite to India on time which was complex and was running behind schedule.
Successfully transitioned & implemented rational tools and effectively moved major 6 projects to Tesco Bangalore from Tesco UK.
Instrumental in migrating the source code from VSS, PVCS to ClearCase.
Holds the merit of initiating the Transition Planning Meeting, Matrix, skills gap analysis & milestone.
Actively involved in setting up of:
o Process of Problem Management Report/call logging report using ClearQuest.
o End to End process of project life cycle using Rational Req-Pro, Test Manager, Rational ClearCase and ClearQuest.
o Infrastructure for ClearCase MultiSite Development.
Effectively implementation of Release, Change, and Configuration Management processes and a Software Development Lifecycle.
Siemens, Project Manager
October 1999 - November 2004, Bangalore, Karnataka, India
Led 16 Members of Configuration Management, Release & Build Team.
Utilized the ClearCase and ClearQuest in configuration management system to maintain various versions of software and development environments and assisted in creating processes to streamline the software development organization's use of IBM Rational tools.
Managed the Module Integration Test Team and Change Control Process.
Examined and installed new ClearCase upgrades; maintained ClearCase build environments, performance; design of new ClearCase development environments based on enhanced ClearCase feature releases.
Undertook installation, administration and maintenance of ClearQuest; track error-reports and bug fixes.
Worked closely with Development, QA and Operations to define and implemented procedures for releasing also managed software products throughout the product life cycle.
Responsible for automating areas of SCM including code builds and automates build process.
Awarded with Best ClearCase Administration.
Got Best Configuration Management Recognition, awarded by Head of SBU.
Successfully rendered 24*7 hrs support for all Development Sites. (Malvern, Salt Lake City, Orlando, Gothenburg, Oslo, Erlangen, Kolkata, Bangalore).
Maintained 99.9% uptime of VOB Server, View Server, License server, Registry & Shipping Server.
Actively involved in:
o Implementing Backup VOB Server, Backup Registry Server and Backup License Server.
o Implementation/Configuration/Training on ClearCase at various developments sites at USA & India.
Pivotal in optimizing the build time by 50%.
Participated in BS7799 (ISO 27001), CMM level-5 & ISO9001.