Kai Phapakdy

  

Agile Scrum Coach, Aetna

Location: Hartford, CT


Certifications

Certified Scrum Professional
Certified ScrumMaster

Groups I belong to

Atlanta

Biography

My name is Kai Phapakdy. Below is a summary of my Agile experience:

  • Served as Agile Coach/Mentor, Agile Scrum Master, Senior QA Analyst, Agile Test Competency Lead, and Agile QA Manager in diverse technology projects for clients throughout the US and UK of professional services organizations specializing in the provision and management of testing / test strategies for business critical systems for over twelve years
  • Worked with immature teams, ranging from ten to sixteen members, in the transitioning from their current software development processes to Agile principles and best practices
  • Gave Agile Hands-on Workshops (Introduction to Agile, User Story Writing, Story Decomposition, Acceptance Criteria Writing, and Acceptance Test Driven Development (ATDD)) to set a solid foundation and reinforce Agile among the team
  • Facilitated scrum meetings, which include daily stand-up, sprint planning (comprise of team capacity and velocity planning), release planning, estimation planning, sprint review/demo, and retrospective
  • Coached and mentored various key team members (Test Lead, Tech/Development Lead, Scrum Master, Product Owner, and Business Analyst Lead) to help them better understand their roles and responsibilities. Instrumental in getting buy-ins/adoption of Agile concept among management and core team

Work experience

Aetna, Agile Scrum Coach
October 2012 - Present, Hartford, CT, United States
• Support Integrated Infrastructure Services (IIS) and Healthcare Reform (HCR) Exchange program teams with Agile Coaching • Support the creation of Agile team environments • Trained new teams in Agile Methodology

Dycom Industries, Agile Scrum Coach, Lead BA/Lead QA
April 2012 - September 2012, Atlanta, GA, United States
• Responsible for coaching/mentoring two scrum teams on Agile best practices and tailoring of processes and approach to meet each team’s needs • Conducted Agile training/workshops for executives, management, subject matter experts, and development team members • Paired with team members on their respective roles and responsibilities • Coached and mentored Scrum Masters on each team • Led the BA and QA effort

Penn National Insurance, Agile Scrum Master/Coach
November 2012 - April 2012, Harrisburg, PA, United States
• Responsible for coaching/mentoring five scrum teams on Agile best practices and tailoring to meet each team’s needs • Conducted training on Agile Concept Overview to executives, management, and team members • Conducted workshops on Story/Acceptance Criteria Writing and Estimation Planning • Paired with team members on their respective roles and responsibilities • Worked with project sponsors to achieve goals and objectives for Agile adoption • Taught team on scrum practices, namely daily standup, estimation, sprint/release planning, sprint review/demo, and retrospectives • Provided remediation plan for achieving each team’s Agile objectives • Introduced Acceptance Test Driven Development approach to achieve higher product delivery • Conducted training around Agile testing processes and approach

Quintiles, Agile Scrum Coach
June 2011 - October 2011, Atlanta, GA, United States
• Coached and mentored a distributed team of 9 during the transformation from waterfall to Agile • Conducted various workshops as well as 1-on-1 sessions, namely Introduction to Agile Concept, Story Writing, Acceptance Criteria Writing, Sprint Planning, Estimation Planning, Acceptance Test Driven Development (ATDD) as well as soft skills • Tailored/customized Agile to meet the intake of production work stream and enhancement upgrades • Helped team to standardize the handling/management of defects • Assisted team in establishing guidelines for meeting milestones within the Sprint to ensure on time and high quality product delivery • Assisted Product Owner on Product Backlog grooming and management

Travelport, Agile Scrum Coach
March 2011 - May 2011, Atlanta, GA, United States
• Performed audit of client’s current SDLC by interviewing the leadership, management, and team level members within the organization. • Provide recommendations and roadmap for remediation from findings to help transition team from waterfall to Agile.

Lumentum, Agile Scrum Master/Coach
January 2011 - February 2011, Vero Beach, FL, United States
This role was a continuation from 1/10 – 7/10.

Nationwide Insurance, Agile Coach / Agile Test Competency Lead
September 2010 - December 2010, Columbus, OH, United States
• Assisted in the Agile Hands-On Workshop (Introduction to Agile) for Nationwide associates. • Performed standard work assessments for multiple Agile teams within Nationwide to ensure QA standards were being upheld. • Participated in monthly meetings for selected test leads/test competency leads in sharing knowledge and identify ways to continue to refine and improve QA processes across the organization. • Served as Agile Test Lead Coach for the Investment test team on Agile testing strategy and processes as they relate to data integration. The core team (fourteen members) as a whole was immature in the Agile process. The following bulleted list contains some of the activities that were involved with to help the team overcome their reluctance to Agile adoption. • Gave several Agile workshops, namely story decomposition, story writing, acceptance criteria writing, estimation, acceptance test driven development (ATDD), etc., to transition the team from the mindset of waterfall to Agile. • Tailored Agile process to work with data integration. • Worked with the test lead to draft the Master Test Strategy document. • Held workshops to entire team on the practice of Acceptance Test Driven Development (ATDD), which included the writing of acceptance criteria and acceptance test scenarios using Gherkin to drive development. • Provided coaching objectives and roadmap to upper management in regards to testing. • Provided soft skills coaching to the test lead to better prepare him for his role as coach/mentor to future Agile teams. • Reiterated and reinforced Agile processes/principles to team on an on-going basis to ensure that they do not stray and revert back to waterfall. • Served as Agile Test Competency Lead/Agile Coach for the Auto Policy team, which comprised of sixteen members. Like the Investment team, they are also immature in the Agile process. Only the leads had attended the Agile introductory workshop two weeks prior to the engagement and yet needed direction and coaching to implement what was learned. From initial observations and discussion with various team members, was able provide feedback to management regarding pain points and weaknesses within the team. Leveraged what was observed and put together workshops and sessions/discussions with appropriate team members to move the team forward in the right direction. Some of the coaching activities includes, but are not limited to, the following: • Held workshops to address team’s top pain points, which included confusion around unit testing (scope) and acceptance level testing, user stories were not granular enough to fit within the iteration, acceptance criteria were too vague, unsure of how to handle errors and defects found, and incorrect estimation. • Helped team to better organize the flow of the VMS (Visual Management System) board to show progress and transparency. • Boosted team’s morale by bringing in toys and offered genuine praises to team for work well done. • Provided training to team members on how to use Rational Team Concert for submitting/updating stories. • Gave workshop to test team and Requirements Analyst Lead on how to write acceptance criteria as well as deriving test scenarios from acceptance criteria using Gherkin to drive development (ATDD). • Provided soft skills coaching to the test lead to better prepare him for his role as coach/mentor to future Agile teams. • Coached and mentored all of the team’s leads, namely Requirements Analyst Lead, Tech/Development Lead, Test Lead, and Iteration Manager on Agile Processes as they relate to their individual role.

Lumentum, Agile Scrum Master/Coach
January 2010 - July 2010, Vero Beach, FL, United States
• Introduced and got buy-in from executive management and core team of eleven members to transition from waterfall to Agile. • Held Agile workshops, namely story writing, acceptance criteria writing, capacity and velocity planning, estimation, iteration planning, etc. • Coached and trained team members (test, development, requirements analyst, scrum master on their Agile roles and responsibilities. • Held one-on-one sessions with each key role as needed. • Responsible for overseeing the testing of client’s web-based Tax Certificate Management System

Callminer, Senior/Lead Agile QA Engineer/Agile Scrum Master/Coach
April 2009 - September 2009, Fort Myers, FL, United States
• Performed an initial assessment of team members’ skills and current development and testing process to help determine best approach/strategy to train the team. • Involved with the Agile roll out for a team of ten. • Gave several Agile workshops, namely story decomposition, story writing, acceptance criteria writing, acceptance test driven development (ATDD), etc., to transition the team from the mindset of waterfall to Agile. • Trained Product Owner in regards to capacity and velocity planning. •Worked with each team lead to help them understand their respective role within an Agile environment. • Assisted in the setting up the VMS (Visual Management System) board. • Served as interim scrum master for the scrum meetings, which includes include daily stand-up, iteration planning (comprise of team capacity and velocity planning), release planning, estimation planning, show and tell, and retrospective. • Responsible for developing QA standards and procedures for maintaining test assets around regression testing, which involve the development/customization of scrum’s user stories/issues management within Microsoft’s Visual Studio 2008 Team Foundation Server. • Testing activities included, but not limited to, manual test case/plan development/execution and reporting of issues and automation framework regarding Sahi functional automation tool. • Worked closely with the development team and the Product Owner in an Agile environment to quickly identify issues before the product is released. Testing included both front-end and backend utilizing Microsoft SQL Server 2005 for writing and executing SQL queries.