Kapil Mirchandani

  

Certifications

Certified ScrumMaster

Groups I belong to

Scrum Chicago

Biography

Kapil Mirchandani is a Certified Scrum Master and a PMI Certified Project Manager. He has managed software application development projects, inception through delivery. He has expertise in enterprise wide SaaS CRM systems and in pre & post sales support for business growth & enhanced customer satisfaction.

Summary

• PMI Certified Project Manager
• Certified Scrum Master
• Managing software application development projects, inception through delivery
• Expertise in pre & post sales support for business growth & enhanced customer satisfaction
• Expertise in enterprise wide SaaS CRM systems
• Green Belt certified (LEAN Six Sigma)

Specialties:
 

• Project Management
• Project Planning
• Scope Management
• Stakeholder Management 
• Project Metrics/Reporting
• Problem Management
• Offshore Management
• Application Management
• Enterprise wide CRM systems (Salesforce.com, Saratoga CRM/iAvenue, Zoho CRM)

 

Certifications

 • Project Management Professional (PMP). Received September 2011

 • Certified Scrum Master (CSM). Received May 2010

 • Lean Six Sigma Green Belt. Received December 2008

Work experience

Resources Global Professionals, Consulting Project Manager
February 2012 - Present, White Plains, NY, United States
Consulting Project Manager with a global mid-size insurance client. • Technical project manager for a $2MM+ project with an objective of standardizing processes between similar business units and migrating to a common underwriting platform to reduce the time taken to on-board new businesses and provide efficiency in the ability to service the IT needs of the business by reducing the number of different systems requiring support and customization • Worked within the PMO to implement corporate wide project management standards covering methodology, procedures, artifacts, toolsets and metrics

Consultant, IT Project Manager
May 2010 - February 2012, Danbury, CT, United States
Consulting on various short term Sales and Marketing IT projects within the Financial Services industry. Projects focused on CRM vendor / system selection, requirements gathering and wing-to-wing project planning and management

GE Asset Management, IT Project Manager
January 2007 - April 2010, Stamford, CT, United States
Project Manager Role – Managed multiple Sales and Marketing related IT projects (application & infrastructure) using GEAM’s PM methodology (based on PMBOK). Typical project team size was around 6-10 people. Steered project planning, execution & control, stakeholder management and communications (to technical, functional and management teams). Application Manager Role – Responsibilities included operational management of multiple high availability applications including CRM systems (120+ users)

Nakra Labs Inc, Manager, Application Development
July 2000 - January 2007, North Andover, MA, United States
Founding member of private startup specializing in developing off the shelf software solutions for the networking & communications industry. The company grew to a team of 16 people and revenues in excess of $2MM against the backdrop of a tough economic environment. It has forged strategic partnerships with leading Silicon vendors in the industry.

Lucent Technologies, Senior Software Engineer
September 1999 - June 2000, Hyannis, MA, United States
• Managed projects to customize product application software in line with customer specifications • Provided technical expertise to customer support and software test groups • Developed supplementary service applications for Lucent’s VoIP (Softswitch) solution

Excel Switching Corporation, Systems Engineer
July 1996 - September 1999, Hyannis, MA, United States
• Served as lead technical adviser to sales and marketing teams – supporting sales presentations, tradeshows and product demonstrations for business development and growth • Collaborated with marketing to develop a successful applications certification program • Provided post-sales training and technical support to customers • Designed & implemented systems level tests to benchmark product performance