Jhalak Shah


Sr. Manager - Technology, Chief Agilist, Staples Inc.

Location: Boston, MA USA


Certified ScrumMaster

Groups I belong to

Agile Boston


Chief Agilist (Coach, Trainer & Certified ScrumMaster®) with proven Technology, Management & Process Excellence experience


 Significant, progressive experience in Information Technology consulting, focusing on eCommerce, Web-based, Client/Server-based & Mobile applications with experience in Data Center / Infrastructure related projects.

 Agile Evangelist (Agile coach, trainer and mentor) & Certified ScrumMaster with experience in Lean/Agile methodology and Management tools

 Proven leadership skills of IT Management experience working on various, diverse projects in eCommerce, Retail, Finance, Insurance, Mortgage, Banking, Health and Hardware industry with In-depth knowledge and experience in budget management, time management, resource management, performance management, business restructuring & reorganizing, outsourcing, change-control management, business process engineering, mass facilitation, incident management, Operational risk management, integration management, DR & BCP management & strategic planning.

 Extensive experience in managing complete Enterprise IT project life cycle through all phases including IT project budget analysis, outsourcing strategies, Vendor/Client management, recruiting processes & contract management.

 Managing full life cycle implementations (FLCI) and Package Software Implementation in enterprise wide PMO.

 Hands-on experience of working on rapid release development projects in Agile as a Scrum Master accomplishing multiple initiatives. 

Expertise in:
 Business & IT Process Engineering 
 Product Development 
 Program / Portfolio Management
 Alliance Building/Influencing Decision Makers
 Agile Methodologies (Scrum, XP, Lean, Kanban, SAFe)
 Stage-Gate & Milestone Reviews/Presentations
 Executive Communication & Stakeholder Management
 IT Change Management/Integration
 Application Release Management
 Vendor/Resource Mgmt.