James Mullikin

  

Program Manager, Southwest Airlines

Location: Dallas, TX


Certifications

Certified ScrumMaster

Biography

Senior Project Manager with experience in multiple functions in the airline industry: Customer Loyalty, Marketing & Sales Systems, Customer Care, Airport / Baggage systems, and Flight Planning. Most recent projects used Agile development methodologies and techniques. Primary roles include Program / Project Management, team leader, consulting, application development, and 24x7 production support of critical applications across multiple airlines. Have 25 years providing IT support in the airline industry. The past 20 years I have performed the project management and team leader role for projects totaling as much as $14 million in TCV. Responsibilities have also included team leadership / management and fulfillment of SLA responsibilities for client applications.