Johanna Golphin



Certified ScrumMaster

Work experience

PaySpan, Project Manager
April 2013 - Present, Jacksonville, Florida, United States


• Project management in a scrum/agile framework 

• Responsible for the coordinated management of client implementation projects to ensure smooth delivery of PaySpan's payer-led, provider-centric reimbursement platform

•Accountable for tracking and following up on Risks, Actions, Issues and Decisions to ensure that projects are delivered on time and within scope

•Engagement of third party vendors, including financial institutions and print vendors, to ensure that all aspects of PaySpan's ERA and EFT capabilities that are seamlessly integrated with all parties with out burdening clients

Availity , Business Support Analyst
November 2012 - April 2013, Jacksonville, Florida

• Processing market facing research and delivering reports on internal and external trends 

• Serving as a conduit for information flow from Alliance Managers, Field Teams and Business Solutions directors so that processes are improved and approach to the customer is coordinated

• Coordinating goals and resources across departments within Business Solutions to ensure effective delivery of products to customers. 

• Improving meeting effectiveness through excellence in event planning and preparation/dissemination of agendas and materials for staff, vendor and key customer meetings

• Assisting in the development of financial metrics, including project ROIs and budgets

Fanatics Inc , Scrum Master
August 2011 - November 2012, Jacksonville, Florida, United States

•Responsible for time boxed (3 to 4 week) sprint planning and execution

•Gather & disseminate project information on a regular basis, documenting team agreements, sprint plans, release plans, and retrospectives

•Facilitated sprint activities while fostering an sense of team spirit and commitment to unified goals 

•Identified dependencies and blocks that are impediments to the sprint and worked to remove impediments to ensure the team is fully functional and productive

• Facilitated communication and full participation of virtual team members through use of collaboration tools

•Tracked sprint progress through daily burndowns and daily scrums, maintained transparency into project status to key stake holders and development managers

Adecco Group, Digital Producer
November 2010 - July 2011, Jacksonville, FL, United States
Front end web development, Facebook Development and also helped develop the company's first iPad app.