James Evans

  

Business Systems Analyst, United States Postal Service

Location: St Louis


Certifications

Certified ScrumMaster

Biography

James Evans - Detail-oriented Business Systems Analyst with 29 years of experience in process improvement, business analysis and organizational development within the government sector. Excellent written and oral communication skills; capable of explaining complex software issues in easy-to-understand terms. Academically speaking, I carry a Masters in Information Systems, Certified Scrum Master and Advanced Toastmaster. I also have my own business called Nimble Marketing Concepts. At Nimble, we offer agile solutions to help meet company goals.

Work experience

United States Postal Service, Business Systems Analyst
August 2013 - Present, St. Louis, State, United States

Lead analysis functions and provides business area knowledge and technical expertise to internal and contract employees engaged in the analysis, design, development, implementation and maintenance of business information systems. Define business information system solutions in comprehensive, quantitative, and qualitative terms for comparative analysis and selection of alternatives. 

Provide business area and technical expertise to management and customers to define business initiatives, and develop solutions to customer business information systems needs and requirements. 

Assist the customer in the definition of business requirements, and their translation to information systems functions/features; establishes project objectives and identifies/quantifies benefits. 

Design business information systems that meet customer requirements, and are optimal problem solutions within cost/performance; develops business requirement documentation and coordinates system installation. 

Evaluate existing systems and procedures and recommends changes to management. 

Develop specifications, identifying system components, programming strategy, logic, interfaces, and performance criteria; conducts business needs assessments, and walk through orientation sessions with customers. 

Develop and execute system test plans to ensure project/system deliverables meet defined customer requirements.

Provide program guidance, direction or advice to employees within or outside the organizational unit; may oversee or coordinate the activities of professional, technical or clerical employees, including contractors.

Lead analysis functions and provides business area knowledge and technical expertise to internal and contract employees engaged in the analysis, design, development, implementation and maintenance of business information systems. 

Define business information system solutions in comprehensive, quantitative, and qualitative terms for comparative analysis and selection of alternatives. 

Provide business area and technical expertise to management and customers to define business initiatives, and develop solutions to customer business information systems needs and requirements. 

Assist the customer in the definition of business requirements, and their translation to information systems functions/features; establishes project objectives and identifies/quantifies benefits. 

Design business information systems that meet customer requirements, and are optimal problem solutions within cost/performance; develops business requirement documentation and coordinates system installation. 

Evaluate existing systems and procedures and recommends changes to management. 

Develop specifications, identifying system components, programming strategy, logic, interfaces, and performance criteria; conducts business needs assessments, and walk through orientation sessions with customers. 

Develop and execute system test plans to ensure project/system deliverables meet defined customer requirements.

Provide program guidance, direction or advice to employees within or outside the organizational unit; may oversee or coordinate the activities of professional, technical or clerical employees, including contractors.

United States Postal Service, Technical Writer
December 2011 - August 2013, St. Louis, MO, United States

I analyze, organize and writes complex manuals, handbooks, instructions, bulletins, specifications, and related documentation. I recommend complete restructuring and revision of complex technical documents.

I assist in the development of manuals, LMS coursework, and other written materials. I assist in developing audiovisual materials, systems documentation, and other technical business information.

Provide information and assistance in establishing goals and target dates, organizing work and planning resource requirements in the development of written materials.

Research, develop, write, and edits speeches, graphics, and audiovisual materials for presentations. Coordinate employees assigned on a project basis to write or revise technical information.

United States Postal Service, Accounting Control Specialist
July 2009 - December 2011, St. Louis, State, United States

Processes transactions, maintains records, ledgers or sub-ledgers in accordance with GAAP to achieve timely, accurate and Sarbanes OXley (SOX) compliant financial report. Participates in developing  documenting and testing procedures to ensure that controls in accounting systems and processes are adequate and operating as designed. Participates in the implementation of new accounting systems and standard operating procedures. Provides guidance and training in coordinating the day-to-day activities of a small to medium sized group of employees. Resolves technical and procedural within established service level agreements. 

United States Postal Service, Business Analyst
August 2007 - July 2009, St. Louis, State, United States

Performed problem and requirements analysis for various intra-business units. Developed system improvement reports and assisted in feasibility analysis. Analyzed existing business processes and made suggestions for improvement.

United States Postal Service, Project Manager
May 2006 - August 2007, St. Louis, State, United States

Successfully managed a project designed to improve business communications. Supervised a staff of five specialist(s) responsible for eliciting requirements from internal stakeholders. Generated key categories for localized non-functional requirements. Worked as liaison between project sponsor and departmental manager.

United States Postal Service, Systems Help Desk Attendant
January 2004 - May 2006, St. Louis, State, United States

Provided technical support and issue resolution to stakeholders regarding system related issues (e.g., login, upgrades and maintenance). Lodged service tickets and tracked progress to completion using Remedy service management software.