Inez Eldewek


Agile coach, DISYS

Location: Atlanta GA


Certified Scrum Professional
Certified ScrumMaster

Groups I belong to



Inez Eldewek, MIS, PMP, CSM, ITIL

Agile Coach

Accomplished IT professional offering over twelve years of strong concentration and success in Project Management , Product Management, Software Process Capabilities, Business Process improvement and re-engineering, Change Management, Agile, Lean and Six Sigma methodologies, Experienced in delivering Quality certifications projects in Fortune 500 companies. A multilingual professional who possess extensive experience working with Asia Pacific, Middle Eastern and European cultures and organizations.

Industries: Insurance, Telecommunications, Medical, Education, wholesale, Utilities
Functional Areas: Project management, Software engineering processes, Business process improvement, Process reengineering, Change management, Quality management
Methodologies: Project management, Agile, Scrum, ITIL, SEI CMMI, Six sigma, Lean, TL9000, ISO9000, Baldrige for performance excellence.
Desktop Tools: Microsoft products, Lotus Notes, HP service desk
Methodologies / Techniques: SEI CMMI, Six sigma, Lean, Agile, Scrum, TL9000, ISO9000, ITIL, Project management, Baldrige for performance excellence, Fagan Inspection process
Operating Systems: Windows XP, Unix

Work Experience:

Agile Coach, NCR Corporation - current, June 2012– Present, Atlanta, GA

Public company; 10,001+ employees; NCR; Information Technology and Services industry

Scrum coach/ Agile Project Manager, American Electric Power, July 2011– May 2012, Columbus, Ohio

Public Company; 10,001+ employees; AEP; Utilities industry

Product Owner, Northwoods Consulting Partners, September 2010– April 2011, columbus, Ohio

Privately Held; 51-200 employees; Information Technology and Services industry

Senior IT Consultant, Keane, an NTT DATA company, May 2006– September 2010, Greater Chicago Area

Public Company; 10,001+ employees; Information Technology and Services industry

Senior IT Project Manager, TechnoMedic, INC, November 2004May 2006, Greater Chicago Area

Privately Held: 10-200 employees; Information Technology and Services industry

Project Manager/Senior software Engineer, Motorola, Inc. May 2000September 2003, Greater Chicago Area

Public Company:10,001+employees; Telecommunications




Work experience

NCR Corporation, Agile Coach
June 2012 - Present, Atlanta, GA, United States
Institutionalizing the Scrum process across NCR. The Agile COE progrtam at NCR is serving over 130 agile projects worldwide. We are offering training, coaching, as well as representing NCR in international Agile events. - Member of the Agile Transformation core team - Assist Agile Transformation Program Manager with defining and managing the Agile Transformation Initiative plan – based on a Multiple Pilot + Roll-out approach; includes detailed actions, deliverables, and schedules for core team and extended teams; includes managing retrospectives and re-work of plans to adapt to learnings as the initiative progresses - Support Agile Transformation Program Manager in managing external consulting and training engagements required for education and coaching in support of the Agile Transformation Initiative - Work with DevOps team on requirements and implementation of tools to support the new Scrum and Agile practices based SDLC (including Continuous Integration); define and implement appropriate metrics and reporting - Define and implement the new metrics (Team and Business) to be utilized for measuring Agile development teams and development program success - Define and document all common processes and practices that will form the basis for the new Agile Software Development Lifecycle; create the necessary mechanisms to ensure that they can be maintained (including on-going assessments and continuous improvement approach) - Conduct assessments, quality audits, provide consulting for process improvement existing processes

American Electric Power, Agile Coach/Agile Project Manager
June 2011 - May 2012, Columbus, OH, United States
Projects: Enterprise Consumer Portal. A Sharepoint and Doucmentum project. Project delivered 01/2012. Procure to Pay - Documentum part of the P2P program, A FileNet, PeopleSoft and Documentum project. to be delivered by 4/30 Corasworks platform implementation - SharePoint work flow project. to be delivered by 5/31. Helps the team to turn requirment backlog into working functionality • Responsible for enacting agile values and practices • Main job is to remove impediments • Fosters team communications • Improves engineering practices and tools • Improving productivity of development team • Organizes and facilitates ‘agile meetings’ • Motivate team and play a role of mentor in addition to above mentioned responsibilities

Northwoods Consulting, Senior Product Manager
September 2010 - April 2011, Columbus, Ohio, United States
Product owner for Compass Software Products serving the Human Services Agencies. Scrum is the chosen process for software development at Northwoods

Keane, NTT Data company, Senior IT Consultant
May 2006 - September 2010, Boston, MA, United States
Clients: TOPCO - Chicago, IL, 1/2010 - 9/2010 Assigned as a Lead Technical BA for a legacy system assessment project • Responsible for most complex systems process analysis, design, and simulation. • Provided highest level understanding of organization's business systems and industry requirements. • Focus is on process analysis and reengineering, with an understanding of technical problems and solutions as they relate to the current and future business environment. • Created process change by integrating new processes with existing ones and communicating these changes to impacted Business Systems teams. • Recommended and facilitated quality improvement efforts. • Lead re-engineering team and act as project manager on enhancement projects. • Created a road map for process improvements based on a comparison between current status and future status • Develop detailed function requirements. • Gather users’ requirements through workshops and interviews • Create business use cases. • Work with engineers to finalize functional specifications • Conduct and participate in design reviews. • Validate test scenarios, scripts and results. • Provide input into whether features are ready for customer release. • Environment: Project management, Microsoft Office, Tools: Microsoft products, AS400 5 visible recommendations for this position Manage Scrum Coach/ Senior Software Process Engineer Edit State Farm Insurance Privately Held; 10,001+ employees; Insurance industry May 2006 – December 2009 (3 years 8 months) Active member of all scrum projects initiated for the Agency program. Main role was to work very closely with Scrum masters to facilitate and remove any process/documentation constraints for SCRUM managed projects. Obtained the Certified Scrum Practitioner designation as a result of extensive involvement in web development projects managed using the SCRUM process. Member of the Scrum coaching team assigned to introduce and coach the Scrum process to the Process Quality component as part of the roll out plan of the Agile techniques at State Farm Presented Scrum training sessions for the Process Quality Component team to introduce the Scrum process adopted by SF for Software development projects. Customized a Quality review approach to include the required documentation to the Scrum process which resulted in a more streamlined Quality review process. Authored postmortem analysis of completed Scrum managed projects to capture lessons learned and communicate them to executive management Led a team of business analysts responsible to conduct Quality reviews for the Data program in the Systems department. Supervised the creation of metrics detailing the number of reviews and reasons for Corrective Action requests (CARs) issued for the program in order to maintain the communication between the Quality department and the Data program upper management. Supervised the analysis of metrics' data, suggest action items to upper management and follow up on actions items to completion in order to reduce the CARs' rate which would reflect the program commitment to process quality Conducted mentoring sessions for project teams to introduce the SDM quality requirements and processes they need to follow during the course of projects life cycle estimated to increase teams' performance.