I've spent a considerable amount of time in various IT capacities and repeatedly found myself the only (or at best one of two) customer oriented (read not afraid to talk to customers or solve problems from their perspective) person.
I have done various jobs:
- Technical Support
- SAP Intranet/Portal development
- Development of User Contributed apps focused in the media space
- Interaction design
- Usability testing
Currently I am working as an Interaction Designer with Blackbaud. Doing this kind of work in an atmosphere as rewarding and progressive as Blackbaud's in pretty amazing.