Project Manager / Scrum Master with extensive experience in Business Operations and IT Infrastructure project management. Experience in collocation projects deploying IT core infrastructure, MDF rooms, desktop migrations, server upgrades, Cisco Telephony implementations, Customer Relationship Management (CRM) projects and business requirements assessments. Extensive experience in software development projects for products on the cloud. Trilingual in English, Spanish and conversational French. Project Management Professional (PMP) PMI Certification. Certified Scrum Master (CSM). Program Manager for all Salesforce Initiatives. Cisco Advanced IP Communications Sales Specialist Certification. Cisco Data Center Networking Sales Specialist. Cisco Data Center Storage Networking Sales Specialist.
For additional information please visit my profile in at: http://www.linkedin.com/in/cynthiahoyos
The Ultimate Software Group, Scrum Master
February 2011 - Present, Weston, FL, United States
I am the scrum master responsible for the Salesforce.com program within the core Salesforce project team in our company. All the salesforce project initiatives that are customer facing are developed by the team that I managed. This is ongoing as Salesforce is the customer facing tool utilized for all of our customer initiatives in the customer portal.
The Ultimate Software Group, Product Owner
June 2010 - November 2010, Weston, FL, United States
Worked as the product owner responsible for the development of a website that would provide the ability for our customer to evaluate our software and get trained on the different modules available for purchase. We only had one release and it consisted of 10 sprints of 2 weeks. Parallel to this initiative I also worked as the product owner of another website implemented with the purpose of providing a site that could be used for prospect demos. This other initiative consisted of 8 sprints of 2 weeks.