George Tracy

  

Vice President, Global System Solutions, ETI Software Inc.

Location: Atlanta, GA


Certifications

Certified Scrum Product Owner
Certified ScrumMaster

Work experience

ETI Software Inc., Vice President, Global System Solutions
October 2011 - Present, Norcross, Georgia, United States
• Lead project management team to establish best practice deployment practices leveraging agile project management techniques including extreme programming, scrum and rapid-prototyping * Serve as the primary interface with customer’s executive and management team. Engaged at both the account and project level • Responsible for ensuring 100% customer satisfaction and maximizing client derived value and return on investment of ETI products and services • Established best practice customer care model designed to rapidly identify, troubleshoot and resolve customer issues • Created ETI Value Proposition detailing specific benefits of ETI solutions related to reduced operating expenses, increased employee efficiency, revenue acceleration, increased customer satisfaction and reduction in churn •