National University of Singapore, Evangelist
February 2002 - Present, Singapore, Singapore, Singapore
Gloria founded the Service Innovation Practice at ISS in 2010 and steadily developed the program to reach corporations, individuals and students in Singapore. Prior to that, she headed up the Quality Management program in the Master of Technology for a number of years. She is a certified lead appraiser of the CMMI Institute (previously known as the Software Engineering Institute) at Carnegie Mellon University. She advises, appraises and consults with companies in Singapore and regionally that provide the essential governance leading to successful delivery of projects. Her work in Singapore spans government agencies, MNCs, financial service organizations, utilities as well as systems and software companies. Prior to ISS, Gloria managed programs and practiced systems/software engineering for over 20 years. Her career at US based Bell Labs/AT&T Labs and Control Data Corporation took her through the management and delivery of a wide range of technologically innovative program from conceptualization to realization in support of critical corporate directives. Apart from Telecommunications, she also worked with technology, consumer and industrial goods companies. Initiatives include business process improvement programs, straight-through and decision support systems that provide innovative service models for business transformation, global market expansion and massive cost reduction. Gloria was thrice awarded the distinguished AT&T Labs Software Excellence Award and the prestigious AT&T Business Achievement Award.
AT&T Labs, Bell Labs, AT&T, Technical Manager, District Manager, Member of the Technical Staff
January 1987 - February 2002, Middletown, New Jersey, United States
I worked at the Systems Technology and Operations Centre at Bell Labs, a 2500+ software/systems engineering organization responsible for building Business & Operational Support Systems (BSS/OSS) for AT&T's network. Worked for Dr Peter Ting, a Distinguished Fellow of the Labs, who promulgated Rapid Application Development of projects with high degree of ambiguity, enacting Scrum-like process through 90's. Peter also led the entire organization to full OO transition in 1995. I took responsibility for two very large scale projects - each 10k function points, one using overlap waterfall under Dr. Hsin Kan Guo (MIT), and other using the equivalent of SAFe, Mr. James Chang (UI-CC). My direct report was to Dr Garland Grammar (Cornell, SUNY) (now Head of IBM Global Services 4 pillars, East Coast), Dr Kedrick Brown (Cornell) also IBM Global Services, and Dr. Yee Lee (lab director), Dr. Rick Hankins (center director). My work covered organizational transformation through systems consolidation, new markets for new services supported by new systems, deploying global systems with new telco partners/in-country switching equipment etc.. to service global MNCs. Many of these BSS/OSS were evolved using Rapid Application Development, a Scrum-Like approach, with a self-organized, self-managed team, each made up of brilliant Software & Systems Engineers.
Control Data Corporation, Advisory Systems Engineer
January 1981 - April 1987, Milwaukee, Livingston, Greenwich, WI, NJ, CT, United States
Management Consultant to Fortune 500 companies and State Government. Designed, development and deployed Decision Support Systems to major consumer goods company SC Johnson & Sons, using IBM's proprietary relational database technologies won over by Control Data's Antitrust lawsuit. Developed and engineered many systems using Domain Modeling, CASE techniques, code generators, coding, reporting using SQL-like. A mass exodus from Control Data saw colleagues joining Oracle, Ingress, Informix while I joined AT&T, later Bell Labs & AT&T Labs.