- Lead assessor for ISO 9001, ISO 27001, ISO 20000, ITILv3, COPC, and COBIT.
- Certified in eSCM-SP method and model framework from Carnegie Mellon University, USA.
- Implemented eSCM-SP for Infosys and got them certified at Level 4 and Level 5.
- Implemented CMMI in PES and SAP and closely associated with authors of CMMI, and eSCM Dr. Mark Paul, Dr. William Bill Hefley.
- Have experience in Project Management , Progress monitoring and delivery on key metrics and SLA compliance of the institutional project, Issue and escalation management, Coordination with different stakeholders, Tracking timelines vis-à-vis the project plan.
- Six Sigma Black Belt certified from Indian Statistical Institute. Project on Service level Improvement.
- Certified on CMMI high maturity model for Information technology.
- Internal assessor for CMMI framework. Implemented and guided internal process for development and maintenance methodology for Product Engineering and SAP Managed Service for Igate Patni.
- Lead a group of 300 plus professionals and executed multiple projects. Performed Roles of Program Manager, Delivery Manager and Project Manager and Assessor.
- Have wide experience in Quality Management Systems, Process Improvement, Project Management, Configuration Management, Systems Design, Information Security, Risk Management, Service Request, Incident, Problem Management, Change Management, and Release Management.
- Conducted many training programs for ISO, eSCM, ITILv3, CMMI framework in Indian, USA, South Africa, and Australia for different organizations.
- Consulted many organizations for Quality Management system, Service framework, ISO 9000, ISO 27001 and got them certified for the same.
- Assessed more than 300 different clients India, South Africa, Australia, Samoa, USA, China and Italy.
Core Management Competencies:
- End to end delivery based on ITILv3 for a large US organization in Real Estate, Forestry and Retails for their Production facilities in US.
- Client Management managed South Africa operations as a part certification services.
- Global Delivery Onsite-Offshore framework • Account Management • Strategic Planning Management
- Project Management & Development, Requirement Analysis, Problem Trouble shooting & Resolution • Quality Control • Vendor Management
- Team Leadership & Practice building • People Management • Resource Management • Performance Evaluation • Training & development • Capacity Planning • Conflict Management