Rally Software, Agile Coach
December 2013 - Present, Denver, CO, United States
Christen is an Agile Coach with Rally Software in Denver, CO. She has over decades of experience in a variety of roles and environments and is passionate about using Agile methods to help guide teams in the implementation of quality products and deliverables that would stand out as successful examples to other teams and encourage Agile practices at an organizational level. She brings a unique combination of coaching at the team, manager and executive levels to reinforce their roles and how they are each responsible for the success of Agile.
When Christen is not coaching on the road, she is hiking with her Kuvasz near Denver, traveling internationally with friends or working on her motorcycle skills at a nearby track on her GSXR750.
AOL, Agile Program Director
March 2011 - December 2013, Dulles, VA, United States
Leading the Agile Rollout for AOL through different stages of agile adoption. Through coaching, mentoring and fostering collaborative behavior across organizational lines we are building stronger relationships between business and technical people to build better, faster and stronger teams.
AOL, Principle Technical Project Manager & Scrum Master/Coach
May 2009 - February 2011, Dulles, VA, United States
Scrum Master and Coach for four delivery teams supporting the SAP Core Financials and ISMedia modules. Teaching Agile fundamentals for Product Owners and Delivery Teams across AOL Finance while networking across AOL to build a community of Senior Scrum Masters to further the practice and growth of all levels of Agile maturity.
AOL, Sr Tech Project Manager
April 2008 - May 2009, Dulles, VA, United States
Responsible for overall day to day management of a billion dollar SAP IS-Media implementation to support Platform A advertising sales organization, reporting directly to senior management on all aspects of the implementation plan.
Play an active role in the integration between the individual SAP work stream teams and proactively ensure identification and resolution of cross team critical issues.
Facilitate regular Team Lead, Change Control Board, and Quality Gate Review meetings to ensure work stream communication is consistent and beneficial, assist team leads to manage their work against the plan, coordinate completion and dissemination of weekly team status reporting and the weekly program status reporting.
Instruct and manage the use of Agile planning techniques to identify and resolve resource contention to mitigate work streams at risk of missing key milestones.
Manage resolution process for items on change control, issue and risk logs, ensure Project Team understands Issue, Risk and Scope management processes, document all project decisions using Key Decision Documents (KDD’s), and maintain change control, issue, risk and key decision logs.
Prioritize and assign critical project tasks, track project deliverables and critical target dates, gather actuals and ETC’s and update the Project Schedule on a weekly basis, ensure work stream leads update trackers in a timely manner, and ensure work stream leads provide weekly status reports.
Responsible for obtaining necessary AOL project resources and perform ongoing analysis and report variances against baseline Budget/Resource plan.
Ensure deliverables completion and acceptance per defined standards (Quality Gate Reviews) and prepare Q-Gate initiation and closure activities.
Sapphire Technologies, Release Manager
November 2007 - December 2007, Vienna, VA, United States
Served as Release Manager to the Accounting Data Warehouse at Fannie Mae.
Coordinated releases into production and non-production environments as the primary interface between the Configuration Management Analyst and the Development teams supporting Securities and Portfolio project migrations.
Scheduled and facilitated regular coordination meetings for migration requests, maintained release schedule and communicated status of release plans.
Ensured the implementation following Financial and Portfolio Technology policies and procedures as well as Enterprise-Level Systems Implementation Framework requirements.
Initiated and led team information sessions to confirm and document the Release Management process for the Securities and Portfolio product to share with other Release Managers and build repeatable standard practices and highlight areas where risk mitigation is necessary.
AOL, Sr Tech Project Manager
March 2006 - December 2007, Dulles, VA, United States
Served as Product and Project Manager in the Enterprise Project Office for the development and delivery of AOL’s version of the Software Development LifeCycle (SDLC).
Lead Product Manager for the strategy and roadmap of the SDLC Product to bring divisions with competing interests together to consolidate the versions of SDLC documents into a more manageable set, adding additional help in the Completion Guides and redesigned the SDLC web site to improve navigation and streamline the process overall while standardizing and training the way employees utilize project tools such as Primavera, TeamPlay, Requisite Pro, Documentum and Share Point.
Responsible for managing and communicating weekly and quarterly project release plans and product and project status of the SDLC Roadmap to include the development and analysis of key success metrics to drive the future roadmap strategies.
Leader in the practice and instruction of Agile engineering techniques within the EPO. Put into action the Agile Council at AOL to negotiate with dispersed team leads which areas of improvement in the SDLC process would evolve to support Agile teams and encourage mentoring for new Agile teams.
Creator and instructor of AOL University courses “Introduction to SDLC”, “Working with Documents in the SDLC” and “Iterative at AOL.”
Implemented and facilitated monthly meetings with appointed individuals across AOL to represent their organization as an SDLC Delegate to ensure the SDLC continues to provide the best and most needed value.
Created an audit and exception process within the SDLC to monitor compliance to SDLC, SOX, Legal and Financial requirements.
Directed and managed consultant budget and deliverables to investigate SDLC best practices and techniques as well as the lead the development and delivery of a standard SDLC training curriculum.
VIP, Project Manager
May 2005 - March 2006, Dulles, VA, United States
Served as Project Manager for performance testing Federal Student Aid applications at the Department of Education in support of the East Coast VIP team.
Managed development and test teams tasked to validate existing application configuration and architecture and provide capacity planning for projected production loads.
Responsible for communicating weekly and quarterly project status to Federal Student Aid supervisor.
Responsible for planning, coordinating and auditing test schedules, testing procedures, test plans and test reports with various consulting companies integrated through the application lifecycle for metrics used for application capacity recommendations.
Encouraged use of standard documentation and approval procedures to support Sarbanes-Oxley (SOX) auditing standards within government agency clients by providing templates and approval process flows.
AOL, Technical Project Manager
August 2004 - May 2005, Dulles, VA, United States
Served as Technical Project Manager for AOL Client Products on the East Coast team.
Managed AOL’s infrastructure projects to support new open client platform and wireless device synchronization technology by tracking and communicating infrastructure dependencies with all project managers and dev leads involved in the client release cycle.
Represented Client Development project progress to Program, Product and Business levels.
Communicated project status, budget and schedule on a weekly basis at program level meetings.
Involved in the creation and monitoring of change management requests for each project as product and development changes are submitted.
Managed and reviewed software lifecycle documentation to support the product requirements set by the enterprise project office to ensure compliance with SOX requirements.