Kimberly-Clark Corp, Senior Project Manager
September 2011 - Present, Neenah, Wisconsin, United States
In partnership with the Project Leader, full responsibility for the definition, documentation and successful completion of complex projects ensuring that realistic project, quality, change control and risk management processes are maintained. Monitor and control resources, revenue and capital cost against the project budget and manage expectations of all project stakeholders.
Artech Information Systems LLC, Program Manager
February 2011 - September 2011, Neenah, Wisconsin, United States
Responsible for managing the AT&T service delivery mechanism and organizations, and Kimberly-Clark expectations.
Primary point of contact for Kimberly-Clark for Voice Services projects.
AT&T primary resource with overall knowledge of Kimberly-Clarks organization.
Addressing and ensuring that operational handoffs between members of AT&T’s service delivery organization are effective and efficient.
TATA Consultancy Services, Global Operations Manager
June 2007 - January 2011, Neenah, Wisconsin, United States
Onsite Operations Manager for Voice and Video Services for Kimberly-Clark managing 12 direct reports and 7 contracted resources.
Responsible for Voice Service Operations supporting 20,000 telephone extensions at 83 locations
Developed and deployed first of a kind IP and VPN phone solution.
Responsible for call center applications and console operations.
Responsible for 111 room based video conferencing systems and 138 desktop video systems
Kimberly Clark Corp, Team Leader / various positions
November 1985 - May 2007, Neenah, Wisconsin, United States
Responsible for North America Voice Service Operations supporting 20,000 telephone extensions at 83 locations
Managing a staff of 19 employees in Neenah Wisconsin and providing consultation to 40 other Site Administrators.
Responsibilities include Administrative, Personnel Issues, Human Resources Policies and Procedures, Annual Salary handling, Quarterly Performance assessments with annual 360 peer reviews.
Responsible for the North America Enterprise Telephone System Availability and Performance, daily operations of Voice Mail, Call Center, monitoring and capacity planning.
Responsible for North America Enterprise Server Management Operations team supporting 2,000 Windows servers and managing a staff of 7 employees in Neenah Wisconsin.
Responsible for day-to-day monitoring of the Enterprise Servers, security patching, site LAN administrator tools and disaster recovery procedures.
Information Systems Specialist responsible for day-to-day, first line support to 300+ personal computers and 550 + end users, 132 mainframe terminals and wide area network hardware.
Web administrator for the corporate intranet. Developed first of a kind database access reporting system via the corporate intranet using a web browser to access “live” production data.
LAN administrator for both Novell and Microsoft NT environment
Training new hires on all aspects of operating a Diaper Machine.
Created all training material documentation and overhead slides.
Responsible for feeding raw materials into high speed machinery to make diapers.
Process specialist for new product design.