United Guaranty, Team Lead
August 2011 - Present, Greensboro, NC, United States
Scrum Master for an agile pilot project. Lead key internal IT projects. Develop processes for application development team to improve communication, collaboration, and quality. Partner with business unit to review and prioritize work. Manage development efforts for critical production support issues. Oversee key projects and partner with project manager and technical lead to ensure issues and obstacles are resolved timely. Identify process gaps and collaborate with key resources to define short and long term solutions for rollout.
Pepsi Beverages Company, AR Applications Manager - Supporting Applications
September 2010 - August 2011, Winston Salem, NC, United States
Manage a team of SQL Server Developers and Business Analysts to support the following applications: Case Tracking System, AnyDoc, Customer Service Solution Web Site, Conbill Web Site, VRU, Imaging, and Enterprise Reporting Tool. Support accounts receivables operations, payroll, and pricing teams by resolving production issues and business continuity projects. Enhance systems and develop processes to increase productivity and service level for users. Develop strategies with IT on desktop initiatives such as Windows 7 and Office 2010 upgrade for accounts receivables, payroll, and pricing organizations. Project Manager for upgrading Oracle ERP system to R12.
Pepsi Beverages Company, AR Applications Manager - Project Manager
July 2009 - September 2010, Winston Salem, NC, United States
Applications Manager of Case Tracking System, which is a workflow application used by over 5000 users in US and Canada. Support accounts receivables operations, payroll, and pricing teams by resolving production issues and business continuity projects. Enhance system and develop processes to increase productivity and service level for users. Manage SQL developers and business analyst that support the application and projects. Project manager for the Integration project for system conversion, system gaps, and vendor retirement for the Back-Office Integration project between Pepsi Americas and Pepsi Beverage Company. Major functions include: Develop and maintain project plans for AR, which included work streams from process, operations, and technology and provide status update to senior management on project progress. Develop project management plans for the project team, such as communication plan, stakeholder analysis, risk management plan, and change management plan. Lead integration testing with 16 interfacing team. Manage and coach two project analysts. Manage over 20 part-time project resources from technology, operations, process, and accounting functions.
Pepsi Beverages Company, Technical Analyst
April 2007 - July 2009, Winston Salem, NC, United States
Oracle Accounts Receivables System Upgrade: Technical analyst for Oracle AR project, which involved upgrading existing mainframe system to Oracle Receivables. The project supported the enterprise initiative to move from legacy to ERP system, which enhanced productivity, cash flow, customer service, and organizational health. Major functions included: Lead developer for Case Tracking System integration with Oracle. Built new functionality to integrate between SQL Server 2005 and Oracle 10i databases. Re-engineered existing business processes and brainstormed new integration methodologies. Developed plans to manage gaps and change requests. Designed new reporting structure for business partners.
Led integration modules to successful implementations. Integration modules includes customer, comments, collections, invoice, exceptions processing, hierarchy maintenance, and rebill exceptions.
Server Moves: Project manager for the server move project which involved moving three servers in the period of 2 months. The project was necessary for the organization’s control agenda and served as a model for future server moves. Major functions included:
Developed project plan, resource allocation plan, testing framework, and detail task list per activity. Held status update and lessons learned meetings with the project team and reported project status to leadership.
E-Retrieval System Development: The project eliminated the need to wait for paper checks for processing, which allowed users to apply cash or resolve any customer discrepancies effectively and efficiently. The project drove productivity wins of two full time employees, organizational effectives for ability to get the job done, and improved customer service. Major functions included:
Developed an E-retrieval system by using Visual Studio to view customer check images and remits. The application was deployed to the entire customer service center, which consisted of more than 200 employees.
Pepsi Beverages Company, Business Analyst
August 2005 - April 2007, Winston Salem, NC, United States
Remit Data Automation: The project drove productivity wins of 1 Full Time employee and paper savings of $15.00 per day. Major functions included: Created an automated process by utilizing SQL Server 2000 objects, such as DTS packages, stored procedures, and functions to automate the import of customer remit data from a flat file into a table. Developed the front end data search tool was created in Microsoft Access for users in the Operations team, which consisted of 40 employees.
Check Imaging OCR Upgrade: Business project lead for the check imaging project, the largest project in 2007. The purpose of the project was to upgrade the current OCR system, develop an e-retrieval system, and coordinate retrieving electronic check and remit images from the lockboxes. Major functions included:
Gathered user requirements, analyze current system and process, and document business rules. Ensured workflows were updated for future work streams. Developed test plan and test cases. Developed scope and requirements for software solutions.