PMP ® with over 8 years of experience in IT and process management, assuming responsibilities as project manager, functional analyst, process improvement analyst. Has also worked as IT consultant and university lecturer at Pontificia Universidad Católica del Perú.
Pontificia Universidad Católica del Perú, Project Manager
September 2009 - Present, Lima, Lima, Peru
Managing web and mobile projects.
Participating into the team prospection for the use of new technologies.
Achieving the commitment and support of key stakeholders in the projects.
Reducing the input loss and user complaints to 0% in many processes.
Increasing the website ranking through a Search Engine Optimization (SEO) analysis.
Reducing to 30% the user service time, improving the satisfaction level.
Pontificia Universidad Católica del Perú, System Analyst
May 2005 - September 2009, Lima, Lima, Peru
Technical leader in IT projects.
Reducing the user service time to 30% through reengineering the information systems by detecting and
eliminating errors and unnecessary rework in the actual process.
Improving user satisfaction by decreasing their complaints to 30 %.
Defining quality improvement policies to refine the information systems and databases. This reduced
response time and server overload.