Location: Seattle, WA
Anil Verma is a Software Development leader with experiences ranging from Software Development, Architecture, Development Managment to Program Management and Product Management.
Customer support is like diplomacy. The more skilled you are the better the results. Recording and analyzing conversations is critical.
Cisco ships it Millionth IVR Port :-)
Interesting architecture -China's Flowing Bridge with Three Separate Undulating Roads http://t.co/o67rCcR4sg
Interesting experiment. A landless-free district in Kerala, India - http://t.co/H792HsczNu
Keep single product and innovate or split innovation into a new product #ProductManagerDilemas
Transforming the world of work
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