11 plus years as a Business Analyst and Project Manager, one and one-half years as Product Owner. BA in Business Administration from Flagler College (Florida) and MBA from St. Leo University (Florida). Experience in determining business need for system functionality, skill developing functional requirements, and process improvement. Knowledge of project management tools and techniques, and basic accounting principles. Skill in report development, human resource management and budgeting techniques. Certified Scrum Product Owner, Certified Scrum Master and Project Manager Professional.
Citizens Property Insurance Corporation, BA Manager/Product Owner
October 2007 - Present, Tallahassee, Florida, United States
Provide daily direction to BillingCenter Scrum Team on functionality, requirements, and prioritization of the product backlog. Provide daily direction to six business analysts in support of the Financial Services department. Work with Customers to identify system needs, identify areas for improvement and assist in the implementation of improvements and best practices. Work with Department of Information Technology on behalf of internal customers to ensure systems meet the business need.