Amanda Burman

  

Certifications

Certified Scrum Product Owner

Biography

With a successful career defined by exceptional leadership roles in business development, workforce productivity, and client service management, Amanda Burman has become an accomplished professional with a strong dedication in multiple industries. Backed with her proven track record of remarkable achievements and excellent organizational performance, Amanda offers comprehensive experience and expertise that she has acquired from more than 15 years of leadership experience in medium- and large-sized global organizations both in public and private sector.

 

As a leader who directs people by setting an example, Amanda takes pride in her innate ability to adapt to changing environments—something that has allowed her to drive business value faster. Moreover, she always looks for ways to improve her skills and become an expert in her field while honing her leadership capabilities.

 

Amanda joined Delta Air Lines Inc. in 1997, and for the course of more than 11 years with the company, she was progressively promoted into decision-making positions as a result of her consistent demonstration of remarkable work performance and outstanding leadership skills. Consequently in 2006, Amanda assumed the position of Division Manager of Performance Management and Measurement, wherein she oversaw 859 managers in delivering key performance indicators, employee scorecards, and dashboard reports for 20,000 suppliers and 16,000 staff. In addition to her duties, Amanda also established a pay-for-performance employee incentive program with a 3% commission reward for 6,800 personnel. The program resulted to the improved performance worth $44.6 million from its inception, and generated $97.6 million of cost center annual revenue. Moreover, Amanda was a key player toward the achievement of the highest score for Delta Air Lines, ranking second with J.D. Powers & Associates.

 

After her tenure at Delta Air Lines Inc., Amanda accepted another opportunity for professional growth when she joined CareerBuilder, which is recognized as the global leader in human capital solutions as well as the largest online career site in the United States. She initially served the organization as Senior Manager of North America Operations; leveraging her effective management skills to support 4,000 staffing and recruiting firms worth $147 million in revenue while reducing account spoilage of $5 million through the implementation of sales demonstration process. Amanda also substantially maximized customer satisfaction Net Promoter Score within six months, from 33.52% to 91.3%. 

Amanda was promoted into a Senior Manager role overseeing Product Development at CareerBuilder. She expertly provided strategic leadership to a team composing of product managers, software engineers, and agile program manager responsible for overseeing 23 experimental products. She was also responsible for the methods and procedures to support the business generating more than $11.3 million in start-up revenue while directing vendor relationships. Additionally, Amanda drove the business delivering platforms as a service, specialized career services, and business consultation. 

Adding to her broad range of experience, Amanda consults within the hospitality industry allowing her to develop a keen understanding of how to launch and operate high volume restaurants successfully and efficiently. She also has a great expertise in managing the BOH processes from a business perspective and routinely supports her clients in evolving their existing restaurants to improved profitability and guest satisfaction.

In addition to her Bachelor of Liberal Arts degree from Xavier University, Amanda also acquired her Executive MBA degree in 2011 at Emory University, Goizueta Business School. With concentrations in Information Systems, Operations Management, and Organization and Management; Amanda’s knowledge and expertise in the different aspects of businesses broadened, thus making her a well-rounded professional with the excellent capability to assume any leadership role. She is also a Certified Scrum Product Owner, and is currently working on her certification in the Agile Project Management.

Amanda Burman presently resides in Atlanta, Georgia. She is a member of National Association of Professional Women and the Project Management Institute.  She also represents the Executive Women of Goizueta as a Board Member at Large.  In her spare time, she volunteers with Rufus Rescue fostering dogs to place them into healthy homes.

 

Work experience

CareerBuilder, Sr Manager, Product Development
January 2011 - September 2012, Atlanta, GA, United States

Utilize adeptness and experience in executing agile product development methodologies and in leading team toward design, development, and implementation of product lifecycle for e-commerce and B2B solutions. Display excellent leadership capabilities in managing multiple projects producing tangible results toward faster business growth.

Highlights:

§  Chosen to oversee $20M four-month trial contract for the Department of Defense, delivering technical platforms, specialized service, and business consultation.

§  Played a leadership role in directing a team of product managers, software engineers, and agile program manager while overseeing 23 experimental products aligning project road-maps between teams and driving technical requirements to support the business generating $11.3M in start-up revenue.

§  Substantially minimized cost and department expenses by implementing supplier scorecard, managing vendor contracts as a value-added reseller of learning content and career services platforms, and spearheading software development life cycle of the Scrum process.

CareerBuilder, Sr Manager, North America Operations
July 2008 - January 2011, Atlanta, GA, United States

Directly managed a team of 19 employees and 1 performance leader supporting 200 recruiting business units and 35 Canada enterprise operations in delivering key performance indicators, training, and performance reviews for 4,813 accounts. Performed well in managing finances, business processes, and vendor relationships for 23 products as a value added reseller developing and designing platform as a service which include balanced scorecard, business intelligence initiatives, client segmentation with service differentiation, and social media management. Conceptualized client segmentation strategy, platinum program, and customer satisfaction surveys relating strategic objectives with long-term targets and annual budgets.

 Highlights:

§  Established a reputation for effectively managing team that supported sales reaching $147M revenue target through ongoing training and client support while reducing account spoilage of $5M by designing sales demonstration process.

 Successfully maximized customer satisfaction Net Promoter Score by 33.52% in 6 months to 91.3% NPS.

§  Drastically boosted productivity by 38% and created internal and client performance dashboard portals with key performance indicators by revamping manual customer reporting and building automated subscription process.

§  Decreased cost center expenses by $50K year-over-year through strategic scheduling and reduced overtime.

Delta Air Lines, Division Manager, Performance Management and Measurement
January 2006 - June 2008, Atlanta, Georgia, United States

Optimized productivity to achieve the highest score for Delta Air Lines – ranking 2nd place with J.D. Powers & Associates – by leading a brand management customer service event for more than 16,800 personnel, which supported customer service efficiency through correlating performance metrics and integrated service monitoring. Supervised 859 managers in delivering key performance indicators, employee scorecards, and dashboard reports for 20,000 suppliers and 16,000 staff. Capitalized on global customer service operations by leading performance oversight and quality assurance for 209 franchise operations.

Highlights:

§  Substantially reduced expenses $2.1M year-over-year through strategic negotiations of 2 separate brand uniform contracts for 24,000 cross-divisional staff.

§  Achieved and exceeded revenue of $3M and decreased contract costs by $1M within 6 months of rolling out Delta’s first pay-for-performance SLAs with 92 contractors and 29 vendors.

§  Effectively restructured corporate efficiency while maximizing both accountability and productivity by planning, establishing business case for, and earning executive support of policy changes projected to generate $27.1 M per year.