How Do We Know When We Are Done?

10 September 2008

Mitch Lacey, PMP
Mitch Lacey & Associates, Inc.

"Are you done yet?"

The answer to this question may sink your career, your team and your project. If you respond with a "yes," you may be forced to take on additional work. If you say "no," you may be branded as someone who can't get things done.

This innocent question is asked countless times on almost every software project. The way we answer, however, is anything but innocuous. If team members’ answers vary, it can degrade stakeholders’ trust in the project team.

Establishing an upfront, common understanding of "done" can save teams and businesses countless hours of refactoring, process-thrash, unclear communication, and hidden work.

In this article, I describe a done list, how it adds value, and the value it communicates to stakeholders. Then, I present an exercise that will help you build your own done list and manage it over time.

The Story

I once was hosting a story workshop, the precursor to a kickoff meeting for a large, back-office infrastructure project. There were roughly twenty stakeholders in the room: systems engineers, general managers, developers, marketing people, product managers and salespeople. I knew from the beginning that such a diverse group would be a challenge and that I would need to focus the meeting in order to filter out the noise and get the real requirements needed to start the work.

Prior to the meeting, the team and I had met to create our done list. Though I had the list with me, I chose not to share it at the beginning of the meeting. I did this for two reasons: I wanted to ensure people felt open and unconstrained by a predetermined list and I did not want them to get the impression that the done list was up for negotiation.

Two hours into the meeting, we had identified approximately 200 stories. This was a huge success; however, people were starting to get hung up on the order in which the stories would be accomplished. Naturally, the systems engineer wanted to see monitoring, security, and all hardware and network infrastructure built out. The marketing people just wanted a release date. The developers and testers wanted to drill into the weeds to figure out what each story meant.
It was at this point that I revealed the done list as identified by the team. The done list covered what it meant to be done with a story, a sprint, a release to our integration environments and, last but not least, our release to production environment.

The list I presented to our stakeholders in the meeting is shown in Figure 1.


Figure 1: Sample Done List

Our stakeholders were shocked. They remarked that they had never seen such detail and commitment to a quality release before. After seeing the list, the systems engineers were comfortable with the level of work we were doing to address their needs on each story, sprint and release. The security team was equally pleased to see the level of architecture, documentation and threat modeling that the team was doing.

Equally (if not more) satisfied were the sales, marketing, and general management stakeholders.

The list helped all the stakeholders visualize the team’s commitment to do the best possible work to meet the needs of the business and its customers. To the team, the done list was a way of life—not a checklist to follow, but a commitment to excellence.

The list gives us a way to communicate. When everyone can see what it means for this team to be done with its work, the team no longer hears, “Are you done with this or are you done with that?” Instead they are asked, “Is this story complete? Is the iteration complete? Have you released to your environments?” And everyone understands what an affirmative answer really means.

Exercise!

You will need the following items to perform this exercise:

  1. Your team
  2. Many pads of Post-It™ notes in multiple colors (stickies)
  3. Pens (I find that sharp, permanent markers work best)
  4. A room that the team can utilize for two to four hours
  5. An open mind
  6. No interruptions

The Done List Exercise is constructed of these components:

  1. Brainstorming Session
  2. Categorization Session
  3. Sorting Session
  4. Done List Creation and Publishing

This exercise will help you create your initial done list. Notice I said “initial.” A done list is not created once, buried in a drawer, and never seen again. Teams should schedule time during retrospectives to periodically review their done list and determine whether there are opportunities for improvement or modification. Feel free to revise the list to meet the needs of the team and its stakeholders, but be careful. Too many revisions, too frequently, may create doubt about the validity of the done list in the eyes of the stakeholders. Invest the time to create a solid baseline and modify the list based on the experience and findings of the team.

Remember that levels of done come in various forms, the most common being technical and functional. The story and samples presented here illustrate a level of technical doneness. However, functional doneness is also key and can include items such as:

  • Automated acceptance tests passing (story level)
  • Product Backlog estimated and prioritized (sprint level, product owner deliverable)
  • Team retrospective complete (sprint level)

This exercise can be downloaded for your reference.

Introduction

People often ask me who from the team should participate in this exercise. This question always catches me off guard.

We have been conditioned to work in our functional silos for so long that people often look perplexed when I answer this question. I believe that everyone on the team, no matter what their expertise or background is, can add value and should be involved.

If the team’s project is a backend database system or a three-tier web application, there will be people on the team that have less experience and knowledge of the technology than others. That is just a fact. Keeping team members out of this exercise, though, only deprives the team of the valuable contributions of other team members. It also keeps them from having a valuable team building exercise.

I recommend having the entire team do this exercise, regardless of skills, background or role on the team.

1. Brainstorming Session

Alex F. Osborn is widely known as the father of brainstorming. In his books titled Your Creative Power [Osborn01] and Applied Imagination [Osborn02], Osborn outlines the brainstorming technique, a system that uses the brain to "storm" creative solutions to a problem. This creative approach is designed to generate a free flow of ideas. In the brainstorming session there are no right or wrong answers. There is no criticism. There is just the free flow of ideas. The rules of brainstorming, outlined by Osborn, are simple. They are:

  • No criticism of ideas
  • Go for large quantities of ideas
  • Build on each other's ideas
  • Encourage wild and exaggerated ideas

At the beginning of the brainstorming session, set the proper tone. The reason the team is together in the room is to identify everything that it needs to do to ship software, the truest measure of project progress I have encountered to date.

It is important to set the direction of the brainstorming session in the beginning. Start by writing the question the team will answer with its done list on a whiteboard. What question is that? It depends. The most common question is this:

“What do we need to do, as a team, to ship software to our customers/stakeholders?”

Your question may vary, depending on your own team’s unique circumstances; however, the purpose is the same. Make sure the question is on a whiteboard, or any other viewable place in the room, before you continue.

Hand everyone a pen and a sticky pad. I have found that individuals like having different colors; this will ultimately depend on your team members’ preferences.
You are now ready to begin brainstorming. Kick it off by repeating the question you are answering (see above for an example). Have each team member write an answer on a sticky, call out the answer, put that sticky in a pile in the middle of the table, and repeat. Team members can write only one answer per sticky and must call out after each answer is written. As team members start to share their answers, inevitably some will say, “I’ve already written that.” Do not worry about creating duplicate items at the moment. This will be addressed later.

Why the call out? I have found that the call out puts the storm in brainstorm. I have personally identified multiple additional items when fellow team members have called out a done list item. I have also witnessed team members building on each other’s ideas when coaching teams through this exercise. I have run this exercise without the team members calling out what they wrote on the stickies, but it resulted in a stale, unproductive meeting. Calling out will feel weird and uncomfortable for most; however, the feeling will subside very quickly once the team becomes engaged and the meeting begins to flow.

Run the brainstorming part of the session until there are “enough” sticky notes to get started with the next phase. It is generally easy to identify when people are done because you will see the flow of sticky notes begin to dwindle. People will begin looking around the room and at each other, searching for something new.

2. Categorization Session

There should now be a large stack of sticky notes on the table, waiting to be categorized.

Start by querying the team members on how they each think the sticky notes should be categorized.

The most common responses I see look like this:

  • Development
  • Test
  • Project Management
  • Other

The responses above are decomposed by functional work area.

This response makes sense. After all, we have been conditioned to work in functional silos, not in cross-functional multi-discipline teams. Unfortunately, categorizing this way reinforces our functional roles within a team and does not promote cross-functional interaction. It also tends to create a mini-waterfall for each iteration, missing the point of the done list principles and the “potentially shippable” aspect of Scrum. Additionally, customers and stakeholders generally do not care what it means to be done with development or test; they care what it means to be done with a release to production or a release to manufacturing.
If you get those responses, challenge the team to focus on customer value. Delivering stories at the end of an iteration and releasing to an integration environment where customers can use and interact with the software provides value. Even more value is provided if a system is released to a production environment and officially done.

After introducing this line of thinking, the responses I typically see change dramatically:

  • Done with a story
  • Done with an iteration
  • Release to integration
  • Release to production

Once the categories are identified, clear, and understood by the team, create areas on the walls in the room to post sticky notes under each category.
This is a team exercise. Each person will grab some sticky notes (preferably others’ notes) from the table and begin placing each note under the appropriate section. Team members should not spend a great deal of time wrestling with whether categories are right or wrong—at this point, they should just get the notes on the wall. Sorting the notes should take between ten and twenty minutes, depending on the quantity of sticky notes generated.
Once all sticky notes are on the wall, have everyone take a few steps back and look at the wall.

It’s going to look like a lot of stuff.

3. Sorting and Consolidation Session

Once everything is on the wall and categorized, it’s time to begin consolidation, using an approach similar to that advocated by Mike Cohn in his User Stories Applied book [Cohn01].

This is a team exercise. Each person will review the sticky notes on the wall and look for duplicate items. Types of duplicates include exact matches, similar matches and “we don’t know what the heck these are.”

For exact matches, simply take the two matching sticky notes and stick them to each other so that the top one fully covers the one underneath (see Figure 2). Do this only when it is clear that the items are exact matches and that the decision to marry them will require little discussion later in the session.



Figure 2: Exact Matches

For similar matches, have the top sticky note offset the one underneath. This helps everyone to easily identify items that are similar, but not exact, matches. These items will require further team discussion to determine a clear meaning of the done list candidate item.



Figure 3: Similar Matches

For matches that make no sense at all, create a new category off to the side and name it “other” or something similar. The team will revisit these items last.



Figure 4: Cards That Make No Sense

Again, have the team step back and look at the wall. They will probably still be overwhelmed, but they’ll be starting to feel that things are a bit more manageable.
Once all notes are consolidated, the team is ready to discuss what each sticky means.

The process I use for this is relatively simple. As facilitator, start with a set of stickies (I like to start with the exact matches, as they are the easiest), take them off the wall, read them to the team and ask, “What does this mean?” Once the team answers, move on. It is important to time box this activity. If the team cannot come to consensus, or even agreement, shelve the item for later or take a mental break by going for a walk.
If there are team members that do not answer, probe them directly and ask for confirmation that he or she understands what a specific sticky set means before moving on.

After the exact matches are finished, move on to the similar match sets. These are managed slightly differently. Take the set off the wall, read them to the team and ask, “What does this mean?” When the team answers, pick the card from the set that most closely matches the answer they gave or create a new sticky to reflect what was discussed.

After a set of similar items has been discussed, the team should be left with only one card that represents what will be committed to and communicated by the team. Throw out duplicates or consolidate them like their “exact match” counterparts. Throughout the process, new stickies may be created and old ones discarded. This is not only expected, it’s key.

Lastly, move on to the stickies that are anomalies or make no sense. Use the same process of pulling a sticky off the wall, reading it and asking what it means. Follow this by asking, “Does the team need this item on its done list to be done?” If the team responds with a resounding “yes,” move the sticky to its proper category. If the team is so-so about it, or just responds with a plain no, facilitate a discussion that results in a resounding yes or the item being tossed.
Once the team has reviewed all sticky notes, understands what each one means and agrees that all stickies are in the right category, this portion of the exercise is complete.

Question: What percentage of the list your team created is concerned with about writing code? In my experience, writing code1 encompasses about 5 percent of the total items listed to be done.

4. Done List Creation

Teams are generally tired at this point. The entire exercise is a draining experience but very rewarding. Creating and publishing the done list is the easiest part.
Take a digital picture of what is on the wall and put it in electronic format. Publish the list on the internal team website and create a poster that can be hung for all to see. It serves as a reminder of what it means for the team to be done and acts as a powerful communication tool. When stakeholders ask, “Are you done yet,” the team can point to the done list and answer, “We are done with our stories and working on our release” — and the person asking will understand where the team is at.

Keys to Success

Creating and publishing a done list does three things.

First, it helps build a bond between team members. It gives them the feeling that they are “all in this together” and that it is more important to deliver on their commitments than to focus on specific individual tasks.

Second, it provides clear communication to stakeholders, and by implication, drives down the risk of technical (or other) debt being deferred to later in the cycle. If a stakeholder asks the team if the software works, and the response by the team is “sure it works but we don’t have an installer,” the team has racked up technical debt because the component is not truly done.

Through the done list, and through the communication of that list, stakeholders clearly understand that if the team says they will be releasing to production, they will have met a series of requirements that are needed for such a release.

No more will done simply mean coded. On the contrary, done will mean exactly what is published in the done list. Stakeholders will come to expect this level of quality and commitment.

Third, it keeps the team on track and focused. When planning an iteration, the team has a reference point as to what it means to be done. The guesswork is removed, enabling the team to focus on delivery instead of speculation on what could be “if only this or that happened.” The commitment is made, published and adhered to. Remember, a done list is not static. It should be revised as needed (but not too often) and re-published. When used correctly, it provides the team with a common vision on how to achieve the iteration, release and project goals.

End Notes 

1. I mean the actual code itself. I do not consider unit tests, acceptance tests or any other code written to support the actual mainline production code that delivers customer value.  

References

Cohn01    Cohn, M. 2005. User Stories Applied. Boston: Addison-Wesley. 
Osborn 01   Osborn, Alex F. 1948. Your Creative Power. New York: C. Scribner’s Sons.
Osborn 02   Osborn, Alex F. 1957. Applied Imagination. New York, Scribner.

 


Opinions represent those of the author and not of Scrum Alliance. The sharing of member-contributed content on this site does not imply endorsement of specific Scrum methods or practices beyond those taught by Scrum Alliance Certified Trainers and Coaches.



Article Rating

Current rating: 5 (2 ratings)

Comments

Arrie van der Dussen, CSM,CSPO, 9/11/2008 2:04:40 AM
Really loved this article, especially the guidance provided in the exercise!

Having been in the software industry for years and doing SCRUM for about 5 years, I realised the importance of "done" early on, however, to get to the point where a team can comfortably reach 'done' is a massive commitment from the team, however, from management and the organisation as well. One needs the correct mindset in order to successfully get to the point where 'done' is truly 'done' and a team does not focus on a checklist anymore, but rather, 'done' became inherent, something we accept to be fulfilled and delivered, without thinking.

I love the phrase you used 'commitment to excellence'. To me this is what its all about, the personal pride and eventually the team pride fulfilled by an absolute commitment to excellence. People not just working for a pay check anymore, but truly displaying their pride in whatever they do as a collective to deliver extreme business value.

In my SCRUM coaching career, so many times organisations and teams wanted to deploy SCRUM. Once asked why, I realised that they want to use SCRUM to deliver quality tested code. They want to reach "done" with SCRUM.

So many times, I had to advise, SCRUM is not the silver bullet to 'done', however, SCRUM demands 'done' and will expose where a team lacks 'done', however, SCRUM is not a methodology one can turn to to achieve 'done'.

Thanks for the very practical article as well as the exercise provided, I will surely make use of your guidance in my next workshop!
Mitch Lacey, PMP, CST,CSP,CSM,CSPO, 9/11/2008 1:50:49 PM
Hi Arrie!
YouΓÇÖre right, the level needed to get to ΓÇ£doneΓÇ¥ is a commitment both from the team and especially management. I find that having a done list allows the business to understand just what it takes to deliver software ΓÇô itΓÇÖs a wonderful communication tool. Focusing on it, making it a part of your daily routine takes a lot of time. I find that the teams that just use it as a checklist are not fully invested in making a change in their habits and it will often be neglected. Thank you for your feedback on my article. This is part of a book that I am writing on getting started with agile. Please try out the exercise and post your results here or email me, I would love to hear how implement this exercise.
Mark Randolph, CSM, 9/17/2008 10:43:45 PM
"Done" is what its all about. A criteria I use is "independant
evaluation." After a developer asserts a story is complete and unit tested, it is
not considered "done" until another developer checks the work, usually by
independent test in an integration test environment. The formality is kept very
low, typically, "I think this is ready. Can I show it to you?"

Much to my surprise, I've never had a problem with team acceptance, perhaps
because my teams are usually experienced programmers who truly understand the
implications of the casual response, "Yeah, yeah, its done. Trust me."
Walter Den Haan, CSM, 11/9/2008 12:55:52 PM
Hi Mitch, Great article on pulling all stakeholders who should be contributing to what "done" means. So many people contribute to an effort directly and indirectly and the more participation you have, the better the communication and an improved understanding by all of what we as a unified team are to deliver.
Mark Bick, CSM, 11/26/2008 9:05:36 PM
Mitch, excellent article. I also have found that the benefits of communicating what "done" is and where the team is in the sprint based on the "done" list generates awareness of the current sprint "completeness". So much better than simply telling a product owner "Yep, that's 90% done" and getting blank stares!
Mitch Lacey, PMP, CST,CSP,CSM,CSPO, 11/28/2008 9:57:08 AM
Hi Mark(s) & Walter. Thank you for the kind words. I did a talk on this topic at the SQE Agile Dev conference a few weeks ago and I met a person who had done the exercise recently. Like Mark B said, and this person attested to, it generated an awareness of completeness - not only for the sprint but also for the entire life cycle. The person used this to communicate to his stakeholders and the trust immediately went up. All good stuff. Thank you again for the comments. If you try the exercise, please post your feedback on what worked and what didn't work here. Thanks!
Becki Block, CSM, 1/12/2009 5:42:36 PM
Great article, Mitch! Since I took your scrum master class and have been the scrum master
for 2 teams, I've seen the value in this because we haven't defined what 'done' means, so
I'll be leading the teams through this exercise. Historically, done meant we had done all
of the 100+ steps on our SDLC flowchart which was more about work flow management than
working software. I do have one challenge in that 2 team members are remote (out of state)
so I'll have to do the exercise with a white board and eBeam software. We won't be able to
use sticky notes but maybe I can 'draw sticky note squares' on the board for folks to write
in. Do you have any ideas about how to approach this?
Eduardo Espinosa, CSM,CSPO, 11/25/2013 11:55:09 PM
This was an excellent read and I can't wait to use the exercise. I am preparing to introduce the definition of done to the entire team and prepping for the CSP exam and this will come in very handy! Thank you

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