As a ScrumMaster, part of your job is to improve the productivity and engineering practices of the team in any way possible. One way to help the team improve is coaching. In this column, I’ll talk about one of the foundations of successful coaching—managing yourself before you start a coaching conversation. Your attitude can contribute or detract from coaching. Before you begin, ask yourself a few questions.
- Are you ready to coach? Manage your own emotions before you coach. Coach from a neutral, curious, and encouraging attitude. If you’re feeling angry or impatient, your emotions will leak into the coaching. Anger, frustration, or impatience won’t create a helpful interaction. Look inside to see where your emotions are coming from: Are you expecting an inexperienced person to perform as well as a master? What are your assumptions about what the other person should know or be able to do? Rather than blame the other person, reframe your judgment as "He doesn’t do that as well as I wish he did” or “She doesn’t know as much about this topic as I wish she did.” Shifting your attitude will make you a better coach.
- Is coaching the best learning opportunity? When the team struggles and puts the team goal at risk, ask yourself: Where is the biggest opportunity for learning? Will the team learn most from making their own mistakes and learning from the consequences (That’s the beauty of short iterations—if the team misses a goal, the risk is limited by the length of the iteration) or will the team learn most if you coach them in a different direction?
- Does the other person want coaching? Coaching always works better when the other person actually wants help. Try to wait for the person or team to come to you for help rather than immediately stepping in the moment you see trouble. Many people learn from solving problems on their own. That doesn’t mean you always have to wait until someone asks you for coaching. Coaching is part of your job, so you can always offer. But remember that it’s an offer—so ask before you inflict help. However, if you see a pattern emerging—a team member repeatedly refuses help when stuck—you have an opportunity to give feedback on how that pattern of behavior affects the team as a whole.
- Does the other person want for coaching from you? Sometimes people want help, but they want it from someone else. Don’t take it personally if a team member would prefer to receive help from someone other than you. But again, look for patterns. If a team member is open to coaching from everyone but you, it’s a clue that the relationship may need repair.
- Are you clear on the goal? If you aren’t clear on the desired outcome, you risk setting up a frustrating cycle called “bring me a rock.” “Bring me a rock” happens when success criteria are vague (or nonexistent). Here’s how it goes. You say, “Bring me a rock.” The other person goes off and finds a rock, and brings it back to show you. You look at the rock and realize it’s not the rock you had in mind. You hand the rock back and say, “Not that rock.” And the cycle begins again. The result is frustration and de-motivation—guaranteed! Of course, sometimes the goal isn’t known in detail. In that case, make it clear that the goal is to explore options and gain clarity.
- Are you open to other approaches? You may have a very clear idea of how to accomplish the work or handle the interaction. But is it the only way? In most situations, there are many reasonable and acceptable paths to success. If you find yourself expecting things to be done a certain way, ask yourself if that way is simply your preference and not the only correct method. Help the person you are coaching think through different options and discuss the pros and cons of each approach. Then let the person choose the one that fits best for him or her. Team members gain capability when they develop based on their own thinking modes, strengths, and talents.
- Are you ready to encourage rather than evaluate? Coaching is about helping another person develop skills and capabilities; it’s not a time for evaluation. Evaluation hinders coaching by creating a “one-up, one-down” dynamic. Most people have enough trouble asking for help in our culture without adding this burden. Stay away from comparative words such as good, better, worse, and bad. When you think the other person is headed down a rat hole, ask questions about risks and impacts rather than criticizing. Then help generate new ideas. Offer encouragement to let people know they are moving in the right direction.
When you can answer “Yes” to these questions, you’re ready to coach. In my next column, I’ll talk about different techniques for coaching.